Helpdesk Support Specialist

Description
Field Service Technician provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs.
Responsibilities:
Accepting, reviewing and acting on help desk tickets
Providing in-person or remote technical support through email, phone and web-based platforms
Pinpointing technical issues based on reported symptoms and diagnostic reports
Using remote-control software to actively repair user issues
Performing basic account management tasks, such as resetting passwords and adjusting key settings
Training new employees or users on new software or repair processes
Assisting with routine tasks, such as inventory management
Creating and maintaining work logs that document customer interactions for all projects
Assisting with moving from Windows 10 to Windows 11
Set up of equipment
Skills
Help desk support, Technical support, Troubleshooting, Help desk, Support, Deployment, Windows 10, Windows, Active directory, Hardware, Ticketing system, Windows server
Top Skills Details
Help desk support,Technical support,Troubleshooting
Additional Skills & Qualifications
1-2 years of helpdesk experience
High School Degree required
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Spring Valley, NY.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Spring Valley,NY.
Final date to receive applications
This position is anticipated to close on Mar 20, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.