Aquatic Center Front Desk and Concession Worker

Section I:
Brief Summary of the Job

This position is responsible for admitting pool patrons into the pool or waiting on pool patrons at the concession stand, including preparing and serving requested food and beverage orders. Responsibilities include collecting fees, operating a cash register, making change, keeping the aquatic facility clean and organized, and safe and proper handling of food items and supplies.

• Greet patrons, answer phone and questions, collect fees and produce correct change.
• Prepare as well as serve food and beverage orders in a safe and sanitary manner.
• Operate all applicable equipment, including cash register and microwave.
• Ability to encourage the use of and sell products from the concession stand.
• Exhibit a high degree of customer service skills.
• Exhibit a positive attitude with staff and customers at all times and create and maintain good public relations.
• Must be able to comply with and promote safety and sanitary regulations according to federal, state, county, local and organizational requirements.
• Assist with all pool programs, events and activities.
• Attend required in-service trainings, including pre-season training.

• Obey and comply with all City ordinances and policies.
• Performs minor maintenance on equipment or notifies maintenance personnel of emergencies and equipment failures.
• Performs a variety of miscellaneous duties such as answering the phone and questions, selling admissions, collecting fees, making arrangements for rental and aquatic use, helping set up for classes, events, etc.
• Assist in creating an aquatic facility maintenance and improvement plan ensuring safe, quality service to public and staff.
• Performs other duties as deemed necessary or assigned.

Must be able to read, write, and count, knowledge of basic addition, subtraction, multiplication, and division.

No experience necessary. Must be at least 15 years of age.

Knowledge of the cash register, food preparation, and food preparation equipment is preferred.

The employee must have the ability to establish successful working relationships with co-workers and the public and use sound professional judgment, honesty, and integrity in decision-making. Must be able to solve problems as they arise and be able to perform tasks with minimal supervision. The employee must be highly motivated and able to assume a positive and active role at the Aquatic Center even under potentially stressful conditions (hot or cold weather, upset or injured guests, etc.).

Must enforce rules, make sound decisions and complete training. Daily interaction with the general public, co-workers, and supervisory personnel. Must be able to communicate efficiently and professionally to staff and patrons. The ability to plan and coordinate activities, to understand and anticipate problems, to develop and enforce department policies and procedures, and to interpret written instructions and manuals is required.

Must have the ability to use a cash register, receive and make correct change. Must be able to work early mornings, days, evenings, and weekends.

Problem-Solving:
Independent problem-solving is involved. This employee encounters problems with activity scheduling conflicts, equipment malfunctions, and citizen complaints and personnel issues.

Supervision:
This employee is subject to supervision from the Aquatic Center Assistant Supervisor and Facility Supervisor and exercises patron supervision.

Personal Relations:
Daily contact with the general public, co-workers, and supervisory personnel. Must be able to communicate efficiently and professionally to staff and patrons. Exhibit a high degree of customer service skills and positive attitude with staff and customers at all times and create and maintain good public relations.

Core Values and Special Requirements:
This employee is expected to be honest, fair in his/her dealing with the public and co-workers and maintain a reputation that is above reproach. The employee must have a strong emphasis on customer service and good customer service skills. Responsible for realizing the potential for exposure to their job duties and conducting work according to policy and procedure. Must be able to work early mornings, days, evenings, and weekends.

Work schedules may include evenings, weekends, holidays and special events and may be required to be on call after hours.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions successfully on this job. While performing the duties of this job, the employee is frequently required to walk, stand, and sit; reach with hands and fingers, handle or feel, talk or hear. The employee will occasionally climb or…