Youth Outreach Case Manager Impact

Youth Outreach Case Manager

Street-Based Support | Teens 13–17 | Spokane, WA

Experience working with teens strongly preferred.

If you do your best work outside of an office, stay steady in unpredictable moments, and believe behavioral health support should meet people where they are — this role was built for you.

At Volunteers of America (VOA) Spokane
, we are a licensed Behavioral Health Services (BHS) organization supported by housing, shelter, and outreach programs. Youth outreach is one of those critical support services — creating pathways into care for young people who would otherwise go unserved.

This is meaningful, high-impact work with teens navigating instability, trauma, and real barriers to help.

VOA Spokane delivers behavioral health, substance use disorder (SUD), and supportive services to individuals experiencing housing instability.

Programs like Crosswalk allow youth to access safety, connection, and services in one place. By building trust through outreach, this role helps youth move toward Crosswalk — where they can connect with BHS clinicians, SUD services, GED support, case management, and other stabilizing resources
.

Outreach is often the first step.

No two days are the same, but most include a balance of outreach, stabilization, and coordination.

• Engage teens (ages 13–17
  ) living in unsafe or unstable environments
• Build trust through consistent, trauma-informed presence
• De-escalate crises and assess immediate safety needs
• Respond to calls and coordinate emergency services when needed
• Encourage and support youth in coming to Crosswalk for connection and services
• Accompany youth to appointments to reduce barriers
• Advocate within school, legal, and service systems
• Document contacts and maintain compliant records

At times, based on business needs, you may also provide coverage support in the shelter to assist with staffing shortages or call-offs. This ensures continuity of care and safety for youth already connected to services.

Some work happens outdoors in varying weather. Some happens in shelters or community settings. All of it matters.

The Behavioral Health Youth Outreach Case Manager provides street-based outreach, crisis intervention, and case management for teens ages 13–17
.

This role is a support service within a behavioral health system — not clinical but closely aligned. Your work helps bridge youth into BHS, SUD, education, and long-term supports.

Strong judgment, emotional intelligence, and consistency are essential.

Full-time with flexible hours. Outreach may occur during morning, daytime, or evening hours, depending on where the youth are located.

Mobility and schedule flexibility are required.

• Conduct street-based outreach as part of a coordinated team
• Build trusting relationships using trauma-informed approaches
• Provide crisis intervention and stabilization support
• Encourage youth engagement with Crosswalk and related services
• Connect youth to behavioral health, SUD, education, and housing resources
• Advocate to remove barriers to safety and stability
• Maintain accurate documentation and program records
• Support grant compliance and community partnerships

Required

• Bachelor’s degree in Social Services or related field OR equivalent experience
• Two (2) years of experience working with runaway, homeless, or at-risk youth
• Valid driver’s license, clean driving record, proof of auto insurance, and reliable transportation
• Ability to pass WA DCYF Background Check and other required screenings
• Must be at least 21 years of age

Required certifications (CPR/First Aid, Bloodborne Pathogens, Food Handler Permit, TB testing) are obtained after hire and provided by the agency at no cost.

• Calm in crisis
• Relationship-driven
• Comfortable setting boundaries
• Organized but adaptable
• Grounded, observant, and dependable

This role is not a good fit if you need a predictable desk-based routine or are uncomfortable working in dynamic environments.

• FREE medical, dental, and vision insurance
• FREE Life insurance & AD&D
• FREE Long-Term Disability
• FREE enhanced Employee Assistance Program (EAP)

Additional benefits include:

• Retirement plan
• Paid time off
• Ongoing professional development
• Eligible employer for Federal Public Service Loan Forgiveness (PSLF)

Because outreach here changes trajectories.

You won’t be on the sidelines — you’ll be part of the behavioral health system that helps youth move from instability toward safety and care.

If you’re looking for work that is real, relational, and deeply impactful, we encourage you to apply.

Applications are reviewed as received.