Field Service Technician

Overview

We are looking for a Field Service Technician based out of Spokane, WA covering the Western Montana area. The ideal candidate will have excellent customer service skills and a few years of technician experience.

• Competitive salary ($28.85 - $32.70/hr)
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians.

Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

• Provide an exceptional client experience by building relationships and performing timely repairs and installation services for both basic and complex equipment/projects.
• Support Burkhart’s profitability by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
• Repair equipment with consistent troubleshooting to keep offices up and running. Educate office staff on how to use and maintain their equipment.
• Lead complete installations, ensuring on-time project completion, closing out punch lists on final visit, and avoiding call backs.
• Work safely by adhering to safety practices, using required personal protective equipment, lifting correctly, driving safely, reporting hazards, and following jobsite rules.
• Communicate in a timely, polite and professional manner with internal and external customers regarding the progress of the assignment.
• Follow policies and procedures by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies. Drive any vehicle as assigned.
• Maintain preparedness by managing van inventory levels as per Burkhart policy and keeping tools in good working order; demonstrate exceptional organization.
• Demonstrate professional development by attending trainings and meetings as scheduled, proactively seeking assistance, following learning plan, meeting training milestones, and demonstrating competency in a timely manner.

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

• Salary Range of $28.85 to $32.70 per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of…