Fiber Optic Technician

Position Title

Fiber Optic Technician

Non‑Union

$21.78 to $29.70 hourly DOE, plus additional $3.00 per hour for premium additional responsibilities

Comprehensive health benefits including medical, dental, vision, 401(k), flexible spending account, paid sick leave and PTO, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.

The Fiber Optic Technician engages and develops customer relationships and provides solutions to customers through Ziply Fiber products and services.

• Locate and report potential issues with OSP to prevent outages and maintain a professional‑appearing plant.
• Install and maintain residential internet and phone (e.g., fiber drops, ONTs, routers, Wi‑Fi extenders, and inside‑premises wiring).
• Respond to service outages and assist vendors when and where needed.
• Work aloft on ladders against buildings or poles while connecting, installing, or repairing fiber and wireless services. Bucket truck and other vehicle/trailer use may be required.
• Read and interpret outside plant drawings for drop placement, customer service orders, and repair tickets.
• Support, install, and repair company products and services.
• Use automated dispatch equipment (handheld terminals) and appropriate test equipment to verify proper installation and/or repair.
• Communicate effectively and accurately with customers to reduce repeat service calls.
• Perform fiber optic splitter and hub work.
• Install residential gateways and HSI (High‑Speed Interface) business‑class routers.
• Be available for standby rotation.
• Drive a box truck to pick up material and deliver to needed locations.
• Organize and clean the storage units, break down pallets, and put material away.
• Create reorder lists for the next run.
• Handle supplies and perform re‑supply when not engaged in fiber‑tech work.
• Perform other duties as required to support the business and evolving organization.

• Business hosted voice.
• Commercial‑designed circuits managed Wi‑Fi solutions.
• Assist with provisioning repeat‑design circuits and managed routers.
• Central office tasks.

• High school diploma or equivalent.
• Experience supporting and interacting with customers preferred.
• Experience with MS Outlook, Word, Excel, and various PC operating systems. Preferred.
• 1–2 years of experience in fiber data and voice installation and maintenance; telecommunications wiring color‑code competency is a plus.
• Additional certification, licensing, or experience (hosted voice, Ethernet, fiber optics, flagging, CPR, etc.) is a plus.
• Must have and maintain a valid driver’s license, auto insurance, and a satisfactory driving record.
• Must complete a pre‑employment drug screening.

• Ability to work nights and weekends, as well as on‑call rotation as required.
• Ability to work aloft from heights on poles and ladders.
• Ability to follow through on jobs to completion in a timely manner.
• Ability to remain calm in high‑stress situations and demonstrate good judgment.
• Basic keyboard and software skills.
• Good mathematics skills.
• Active listening, decision making, and strong problem‑solving skills.
• Ability to communicate effectively with customers and provide excellent customer service.
• Strong verbal and written communication skills.
• Ability to read and understand road maps, discern street signs, and address numbers.
• Ability to be unaffected by flashing lights and strobes.
• Ability to operate equipment to perform the essential functions of the job (splicing tools, test equipment, computer/laptop, phone, and company vehicle).
• Ability to drive on behalf of the company in a safe and responsible manner.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Fiber Optic Technician work involves driving a motor vehicle and must be able to operate a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and…