Field Service Engineer

Join to apply for the Field Service Engineer role at Shimadzu Medical Systems USA

Responsibilities:

• Provides service support to customers through maintaining equipment located at customer site by performing the maintenance, repair, and installation.
• Services mobile, general radiographic, R&F, DR, and cardiovascular equipment by providing diagnostic maintenance, repairs, and installation. Perform independently in both routine and complex tasks.
• Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to: service ticket completion and submission, time card completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance.
• Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability.
• Assists other field service engineers with workload and must also be available for call in and travel for training as required.
• Consistently work with end users and utilizes all available resources to troubleshoot a problem and be able to identify solutions in a timely manner.
• Assists the sales department in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities.
• Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives.
• Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion/follow up, seeks additional assignments, follows manufacturers recommended procedures, demonstrates reliability/consistency of work performed, and plans the work schedule.
• Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers.
• Complies with all customer and company policies, procedures, and safety standards.
• Performs all duties in a professional and courteous manner, respects customer’s needs and patient privacy.

• Associate degree in electronics preferred or equivalent military training.
• High School diploma or GED required.
• Military/ Vocational training a plus
• Preferred Experience:
  
  3-5 years’ installation and service of DR detectors and/or Radiographic Medical Imaging Equipment.

• Valid driver’s license and is insurable, Travel via car to customer sites. Must maintain personal vehicle.
• Good mechanical aptitude and ability to perform basic electrical troubleshooting.
• Ability to follow a schematic diagram.
• Computer skills with knowledge of DICOM, Microsoft Windows applications and networking.
• Good organization skills, applies high level of attention to detail and accuracy.
• Ability and willingness to serve On-call duty on a scheduled rotation.
• Quality and customer service driven to consistently meet/exceed INTERNAL or EXTERNAL customer expectations.
• Team player who is willing to go above and beyond to help others.
• Good time management skills can work independently with minimal supervision.
• Possible overnight travel and extended stay on short notice including evenings, weekends, and holidays.
• Scopes, meters, and test equipment provided. Must have own hand tools.

• On-call/standby/overtime may be assigned
• Ability to travel to other locations as required.
• Ability to make repairs in very cramped and difficult to access areas.
• Typically performs work in a hospital or imaging center.
• May have exposure to x-ray radiation.
• Must be able to climb and work on ladders.
• Must be able to carry equipment up or down stairs.
• Lift 50lbs unassisted.

• Compensation will be commensurate with experience.
• Benefits package available.