Post Sales Support Representative

Location: Spokane Valley

This job is with Ferguson, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description:

Starting at $22.00 per hour and can pay higher based on experience
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is seeking the right individual to fill an immediate need for a Sales Coordinator for post-sales support!
Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.
Responsibilities     Responsible for managing the purchasing, maintenance, and delivery timelines for orders
Proactively communicate order status via phone and email
Prioritize and complete work in order from high priority to low priority
Recommend products to customers, based on customers' needs and interests
Apply approved processes and procedures where necessary to resolve vendor concerns timely and efficiently
Assist sales team with distribution of sales documentation and product literature
Help improve customer satisfaction by ensuring accuracy and timely processing of orders
Handling orders and returns
Developing and maintaining effective vendor relationships to support business operations
Qualifications     Prior sales and/or customer service experience
Proficiency in Microsoft Office:
Excel, Word, PowerPoint, and Outlook

Experience with Salesforce or other CRM software is a plus
Results oriented and service minded
Strong attention to detail, demonstrated integrity and professionalism
Ability to learn quickly and multi-task as well organize and prioritize work
Ability to effectively communicate both verbally and in writing
Continued focus on improving system efficiencies and business practices
The ability to thrive in an inclusive environment
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

- Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer     F/M/Disability/Vet/Sexual       Orientation/Gender   Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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