Pro Customer Service​/Sales

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. The team collaborates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge to Pro customers.
• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge and tailored recommendations.
• Monitor inventory, participate in sales initiatives, and uphold high standards of customer service and safety.
• Collaborate with team members to resolve delivery issues and ensure a positive customer experience.

• Pro Paint Sales Specialist - $19.50
• Pro Sales Associate - $18.50
• Pro Account Sales Associate - $19.50
• Pro Lot Loader - $17.50
• Pro Delivery Driver - $19.50

• Paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, and other benefits (varies by status).

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary based on knowledge, skills, experience, and availability. Some locations may require specific language skills.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Consumer Services