Intake Specialist

About the Role

Intake Specialists are part of a devoted and exceptionally important team at The Advocates. This sales-focused role involves speaking on the phone with potential clients to understand their needs, build rapport, position our firm as a solution, and sign them as new clients. There are no cold calls; you will work exclusively with clients who have reached out to us.

The Advocates is a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect, caring deeply for the people who seek our help and driving them toward the best possible results.

The PNW branch, headquartered in Seattle, WA, also has offices in Portland, OR, and Spokane, WA, and serves clients throughout Washington and Oregon. Our intake team speaks with callers 7 days a week.

We are looking for an empathetic, sales‑focused personfect… to help make a difference in people’s lives. Our clients often face a difficult time after injury or loss; a good fit will balance explaining the value of our professional services with a warm and empathetic understanding of their situation.

• Work independently to handle a high volume of calls and messages, pivoting between tasks with ease.
• Engage inbound leads quickly via phone, text, and email.
• Manage and track prospect pipeline using lead‑management software.
• Schedule and conduct detailed phone interviews to assess case potential.
• Qualify and sign potential clients, overcoming objections with a customer‑centric soft‑sales approach.
• Conduct new client intake and onboarding in lead‑management software.
• Work an in‑office training period followed by a Wednesday through Sunday shift 9:30 am–6 pm, and a Monday‑Friday training period 8:30 am–5 pm.

• Minimum of 2 years in sales, customer success, account management, or client onboarding (required).
• 1+ years of recent experience in a fast‑paced office environment (required).
• Documented history of exceeding goals and metrics (preferred).
• Professional services or B2C experience (preferred).
• Associate's degree or higher (preferred).
• Salary: $25–$30 per hour guaranteed full‑time.
• Quarterly performance‑based bonuses.
• 401(k) with 4% matching after one year of employment.
• 3 weeks PTO in year 1, uncapped PTO in year 4.
• Employee Assistance Program.

As set forth in The Advocates – PNW’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.