Restoration Sales & Operations Lead

Job Title:

Restoration Sales & Operations Lead

Location:

Spokane, WA Base Pay: $65,000 / year Profit-Based Commissions: $60,000 – $135,00 / year (in addition to your base!) Total Potential Earnings: $125,000 - $200,000 / year Shades of Grey HR is hiring for a client looking for a Restoration Sales & Operations Lead.

Tired of “normal” jobs that cap your upside?

If you’re hungry, competitive, and want to build something of your own without taking all the risk, this might be your lane.

We’re launching a network of Mitigation Outposts – small, fast-moving restoration teams that respond to water and fire damage emergencies in local neighborhoods. Think: rapid response + real responsibility + real money.

We’re looking for the founding leader of one of these outposts.

• Getting calls at odd hours
• Meeting homeowners on their worst days
• Scoping jobs, coordinating crews, and making sure the work gets done right

In return, once you’re ramped (typically within 6–12 months), we expect a strong performer in this role to earn $125,000–$200,000/year (base + profit-based comp).

Base salary is $65,000.

If you’ve ever thought, “I know I could run something if someone just gave me the shot,” keep reading.

You’ll own a local territory like it’s your mini-business, with support from a bigger platform behind you.

Day-to-day, that looks like:

• Respond to emergency leads
  • Take inbound calls from homeowners with water or fire damage
  • Get on site quickly, build trust, explain the process, and win the job
• Sell the job & set it up to win
  • Walk the property, scope the work, and set expectations with the customer
  • Coordinate documentation (photos, 3D scans, job notes) so the back office can handle the insurance side
• Run the work
  • Direct a small team of techs and/or subcontractors on demo and mitigation work
  • Make sure jobs are on time, cleaned up, and done to spec
• Build local relationships
  • Develop and maintain relationships with plumbers, property managers, and other referral partners
  • Represent the brand in the community – the person people think of when they hear “water damage” in your city
• Own your numbers
  • Hit monthly goals for jobs completed, revenue, gross margin, and customer reviews
  • Work closely with our central team on scheduling, claims, and collections

You’ll have support with marketing, intake, and insurance back office – but you are the face and heartbeat of the outpost.

You don’t have to come from restoration – we’ll train you – but you do need the right wiring:

• You like selling and you’re comfortable asking for the business
• You enjoy being in motion – in the truck, on job sites, meeting people
• You’re okay with odd hours – water damage doesn’t respect 9–5
• You’re competitive and want your income tied to performance, not just your time
• You can manage details: checklists, safety, job notes, and follow-through

• A current mitigation tech or crew lead who wants to run the whole show, not just part of the job
• A salesperson (auto, home services, trades, etc.) who’s good with people and wants more ownership and upside
• Someone who’s always been a bit entrepreneurial but doesn’t want to start from scratch alone

• Comfortable talking to customers in stressful situations and leading the conversation
• Willing to be on call on a rotation basis (nights/weekends happen in this business)
• Able and willing to do hands‑on work – tear‑outs, setting equipment, etc. (we’ll train you)
• Strong driver’s license record and able to operate a company vehicle
• Comfortable using basic tech: phone apps, job management software, email/text
• Able to manage subs and/or small crews and hold people accountable

Restoration/construction experience is a plus, but not required. We care more about attitude, drive, and your ability to own outcomes.

• Base salary: $65,000
• Performance upside: realistic path to $125,000–$200,000/year within 6–12 months as your outpost ramps and hits targets
• Training:
  • Full training in water mitigation, job scoping, and documentation
  • Playbooks, coaching, and ride‑alongs with experienced operators
• Support system:
  • Central team to help with marketing, phone intake, and insurance back office
  • Proven strategy and backing from a private equity–backed restoration platform
  • Ongoing mentorship:
    Direct, ongoing coaching from an experienced restoration operator (Kevin), not just initial training — including regular check‑ins, field support, and problem‑solving as your outpost ramps
• Growth path:
  • Be the founding leader in your market
  • Opportunity to mentor additional outpost leaders as we expand to multiple locations