Account Support Specialist

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Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. The company has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years.

Fisher’s Technology is a leading technology provider in Idaho, Montana, Utah, & Washington, managing IT environments, selling and servicing office equipment, and streamlining business operations with electronic document management solutions.

Fisher’s Technology is seeking a full‑time Account Support Specialist to provide support to our geographically distributed sales team and customers. The role involves managing Fisher’s relationships with current customers and providing sales support to generate new business in the region. It offers opportunities for growth and professional development, with bonus incentives based on sales performance.

• Develop healthy relationships with Fisher’s customers and designated Account Managers to support business growth in both new and existing accounts, proactively engage existing customers, and conduct prospecting research to help identify new business opportunities.
• Assist Account Managers in increasing production and generating new business through tasks including proposal development, account creation review, contract change requests, scheduling customer meetings, managing sales paperwork and documentation, supplying printer assessment reports and order tracking, and acting as a liaison for interdepartmental issue resolution.
• Work with other Fisher’s Departments to ensure customers receive five‑star service by collaborating to optimize the customer experience and improve overall efficiency.
• Utilize the CRM software for general administration and maintenance of accounts within the designated territory, ERP connections, report creation (sales activities, call lists, competitive lease data, etc.).

• A 4‑year degree is preferred but not required.
• Proficiency in Microsoft Outlook, Teams, Windows, Word, and Excel.
• Excellent communication, analytical and interpersonal skills.
• Customer service experience is preferred but not required.

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Hospital Indemnity
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance