Sales Support

Position Title:

Sales Support

Location:

Spokane Falls Community College Campus Store, 3410 West Whistalks Way, Bldg #17, Spokane, Washington 99224

Contract Type:
Part-time, Permanent
Rate of Pay: $17.13 per hour

Working hours:

10-15 hours per week

About BibliU

Bibli

U is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management.

In late 2023, we acquired Texas Book Company (now 'Bibli

U Campus') in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of Bibli

U Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, Bibli

U is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!

Position Overview:

As a Retail Sales Support team member, you will work closely with store leadership to create an organized, customer-focused campus store environment. This position will be supporting during one of our busiest periods, with a special focus on early and steady order fulfilment. The role may involve responsibilities across cash registering, customer service, textbook handling, and shipping/receiving support.

This position is ideal for individuals who enjoy fast-paced work, retail environments, and delivering great service.

Key Responsibilities

Cash Register

• Operate the cash register accurately in line with store policies and procedures
• Check in, price and display supplies and general merchandise
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items
• Report marketing trends and customer feedback to supervisor
• Complete and additional duties as assigned

Customer Service

• Engage customers on the sales floor with information, support, and a positive attitude.
• Maintain clean, organized, and well-merchandised store displays.
• Support customers in person, via phone and email
• Manage and fulfil customer orders

Textbook Department

• Assist customers in locating and purchasing course materials.
• Stock and merchandise textbooks to ensure easy access and visual appeal.
• Support daily upkeep and organization to meet sales and service goals.

Shipping & Receiving

• Receive and check in incoming merchandise and supplies.
• Organize back-stock to ensure efficient restocking of the sales floor.
• Prepare and process outgoing shipments, customer orders, and returns.
• Must be able to lift up to 40lb unassisted.

Qualifications

• Retail or customer service experience preferred but not required.
• Ability to work quickly and accurately in a busy environment.
• Team-oriented and dependable, with good attention to detail.