Store Manager; nomnom 57th & Regal| -Time

nomnom

Store Manager

Salary Range: $80,168.40-$80,219.00 Annually

Other Compensation: Quarterly Bonus - Retail Incentive Program

Work Location: 2820 E 57th Ave, Spokane, WA 99223

• Maintain a safe work environment for employees and customers by setting safety as a priority.
• Ensure gas pumps, lot and store areas are clean and free of debris at all times.
• Work with Safety Team and conduct monthly mandatory meetings and trainings.
• Report safety incidents in a timely manner and comply with safety policy, programs and processes.
• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required time frame.

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service.
• Maintain a professional and supportive image among subordinates and supervisors.
• Work with recruiting team to actively recruit, interview and select qualified applicants using non-discriminatory management skills.
• Prepare and submit all employee paperwork accurately and timely (performance appraisals, performance notices, new hire checklist, employee change forms, etc.).
• Ensure that all employees receive continuous on‑the‑job and company‑required training to improve customer service performance and safety awareness.
• Motivate and provide employee recognition to improve individual, team, and store performance.
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation within required time frame.
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare ongoing performance appraisals in writing for all employees, providing proper performance‑based feedback.
• Develop potential employees through coaching and training so they are ready for promotion to the next level, creating a robust Succession Plan.
• Carry out all company policies.

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues.
• Accurately ring up all sales on POS system, comply with all cash handling procedures and other payment types for products sold.
• Develop positive and professional relationships with all customers, vendors and contractors.
• Is responsible for all cash, monies and inventory during shift.
• As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked and organized for fast, convenient and professional service to customers.
• Ensure a clean, friendly and well‑maintained store environment to provide customers with a buying experience that meets their expectation.
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestureau selling.
• Assist customers at the pump and in the store to find the desired product and operate equipment.
• Actively solicit customer feedback via consistent personal interaction and…