DriveUp&Go Lead

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Position

Purpose:

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Grocery Home Shopping Department to achieve sales and profit objectives.

Job Description:

As a primary contact for customers, the Grocery Home Shopping Department Manager provides friendly, courteous, and helpful service. The Department Manager spends the majority of their time selecting orders and ensuring that the processing/delivery of customers orders are completed to standards and within set timelines. The Department Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost.

Trains, supervises, schedules, and assigns duties to Personal Shoppers. Ensures all equipment is used according to the company standard and manufacturer guidelines in order to ensure safety and minimize damage. Position involves varying levels of pressure where the Department Manager should be able to respond accordingly. The Department Manager must demonstrate excellent motivation and team working skills and be capable of working both on their own and as part of a team.

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Operate hand held computer/scanning unit to check in item from the order, ensuring the merchandise matches the order.
• Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen).
• Monitor the processing of all customers orders to ensure customers receive all products that have been ordered/charged for.
• Monitor/review the picking of orders to ensure time commitments are met.
• Bag grocery items and place into bins.
• Push filled cart (12 items per bin or lesser larger items 6 bins per cart) to the back room area to be staged on to hand trucks.
• Push loaded hand truck to the delivery truck.
• Load filled bins onto delivery truck. Ensure correct loading of truck.
• Train, schedule and supervise Personal Shoppers.
• Ensure all daily/weekly routines are adhered to to demonstrate due diligence with regard to legal compliance.
• Maintain cleanliness of store and back room area.
• Other duties as assigned.

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to train teams of people.
• Demonstrate strong communication and leadership skills.
• Knowledge of Safeway is highly desirable.

Personal Shoppers

Varies depending on store location and state/county requirements.

%
Inside: 95% %
Outside: 5%

Temperature Extremes: N/A

Chemicals: N/A

Cart with bins, hand held computer with scan gun, hand truck, labels, cash register

• Constant (over 70% of the time)
• Frequent (30-70%)
• Occasional (10-30%)
• Seldom (1-10%)

• Frequently lifts 1-20 lbs.
• Occasionally lifts 21-35 lbs.
• Seldom lifts 36-50 lbs.

• Frequently carries 1-20 lbs.
• Occasionally carries 21-35 lbs.
• Seldom carries 36-50 lbs.

• Frequently pushes/pulls 1-35 lbs.

• Frequent waist to shoulder reaching.
• Occasional floor to waist and shoulder and above reaching.
• Seldom below knee reaching.

Constant standing while on job. Sitting allowed on breaks.

Constant walking while on job.

Seldom. May use stepstool or ladder to reach upper shelves.

Frequent bending head down/up. Occasional neck rotations, bending/stooping, twisting, crouching.

Frequent handling/grasping. Seldom fine finger manipulation, forceful gripping.

Use of peripheral vision and depth perception to move around store as well as rear area and push carts and hand truck in crowded store as well as the back area. Use of near vision to read labels, tags, process orders and check hand held computer screen.

To receive instructions and information from manager and other employees, to…