Shift Supervisor – KKD Indiana; Spokane Valley, WA

Overview of Position:

Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly & efficiently in a Retail, Retail with Routes and Heritage store.

Principal Duties and Responsibilities:

• Overseeing the proper performance of all store activities
• Training employees and ensuring that employees are working efficiently and effectively
• Maintaining adequate staff in retail and production positions
• Performing retail tasks as needed
• Performing production tasks as needed, if applicable to store type
• Ensuring customers are being cared for properly
• Ensure Production Specialists understand production schedule for the day, if applicable to store type
• Accessing the store’s safe and getting change as necessary
• Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
• Locking doors and closing at night
• Conduct store tours
• Knowledgeable of Krispy Kreme history, product & current promotions
• Model exceptional customer service skills for employees
• Promote customer service oriented atmosphere in store
• Fill customer orders accurately and quickly, including products, condiments, and change
• Handle difficult customer situations professionally
• Maintain a pleasant and courteous demeanor
• Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
• Knowledge and ability to execute all store functions
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Manager’s food safety certification
• Other duties as assigned

Equipment Operation

• Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
• Operate other retail equipment, e.g. coffee and soda machines, in the proper manner
• Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
• Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook
• Ensure batteries are charged for drive-thru equipment
• Operation production equipment
• Valid driver’s license is required as required to drive delivery trucks

Safety and Sanitation

• Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
• Handle products per procedures identified in the Sales Specialist Employee Training Manual
• Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
• Comply with sanitation standards

Related Skills

• Complete a processing schedule as needed
• Must be able to perform all essential store functions

Leadership

• Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
• Assist in training and development of Team Members
• Handle customer and employee complaints or concerns professionally
• Assist management with staff scheduling and team-building
• Supports Managers with training of new employees
• Model company standards and policies consistently
• Model exceptional customer service skills for employees
• Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)

Essential skills and Experience:

• High school diploma or equivalent, preferred
• Must be 18 years of age or older
• Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
• Strong leadership, organizational, and communication skills
• Experience working with people and history of dependability
• Must have flexibility to work any day or shift as needed
• Pass a pre-employment drug screen, criminal background check

Nonessential skills and Experience:

• Previous job stability preferred