Animal Services Representative Promotional

Position: Animal Services Representative (OPEN & PROMOTIONAL)
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* Note:

Current Employees must use the*
* ** career section to apply for this position.
**** Employee Type:
** Regular
* * Department:
** SCRAPS
* * Salary:**$45,279.00 - $63,063.00 Annually / $3,773.25 - $5,255.25 Monthly / $23.22 - $32.34 Hourly
** Scheduled Weekly

Hours:

** 37.5
** Overtime Eligibile:
** Yes
* * Job Posting Date Range:
** 12/23/2025 - 01/30/2026
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* Job Summary:

*
* NOTE:

This recruitment may be used to fill up to two (2) positions.
WHO MAY APPLY:
This recruitment is open to all applicants meeting the minimum requirements. Priority consideration will be given to Spokane County employees in a union position submitting applications between 12/23/25 and 1/2/26. First consideration will be given to applicants working in SCRAPS in a position covered by the 1553 Collective Bargaining Agreement (CBA); second consideration given to County-wide applicants in a position covered by the 1553 CBA;

third consideration given to all other applicants.
GENERAL PURPOSE  This position performs work involving customer service, general office support, pet license sales and adoption in the Spokane County Regional Animal Protection Service (SCRAPS) Department. The position allocated to this class is responsible for general office duties, working with the general public on a wide range of issues related to animal services and limited handling of animals (depending upon area of assignment) under the immediate direction of the Office Operations Manager, or designee.

Work is performed according to department standards, regulations and County ordinances relating to animal care and protection. The Animal Services Representative classification is distinguished from the Shelter Technician by focus on clerical support duties rather than animal care and building maintenance responsibilities.
As a Special Programs Representative, provides a wide variety of assistance on activities in the Special Programs Division, including but not limited to community outreach, humane education, fundraising, public relations, social media and other programs under the direction of the Special Programs Manager or designee. Work is performed with considerable independence, both in the office and at external locations.
As an Animal Behavior & Transfer Representative, works with volunteers, the public and other animal shelters/facilities/rescue groups on programs related to animal behavior, transfer and foster, under the direction of the Regional Animal Protection Director or designee. Work is performed in coordination with staff from other divisions, as well as from outside the organization.
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* Job Description:

**** ESSENTIAL JOB FUNCTIONS
*** Performs duties in any of the following areas of assignment:  general reception, the dispatch call center or the animal receiving lobby. Duties may vary according to the function(s) of the specific area.
* Answers inquiries in person, by telephone or electronically, obtaining pertinent information from customers; provides appropriate animal health care and regulation information; refers customers to other agencies as needed.
* Greets and directs visitors; gives out standard forms, explains how to complete them, and screens for completeness; provides appropriate animal health care and regulations information.
* Writes up citizen complaints about animals utilizing a Computer Aided Dispatch (CAD) system, coordinates the Animal Protection Officers' schedules and dispatches complaints to Animal Protection Officers in the field.
* Performs a variety of animal protection duties such as issuing pet licenses and spay/neuter vouchers, processing pet adoptions, and redeeming lost pets.
* Admits incoming animals, including stray and/or owner surrendered animals
* Processes routine mail, dispenses and tracks live animal traps, issues animal food from the on-site animal food bank, assists with rescue groups and performs other routine office work as necessary.
* Receives payments and fees in person, by mail or electronically, verifying the amount received, making change, and issuing receipts.
* Balances payments received against receipts on a daily basis; researches, locates and corrects errors.
* Balances cash drawer.
* Performs…