Program Manager - Way Center Job Spokane area,Washington USA,Non-Profit & Social Impact

Position: Program Manager - The Way Out Center

Program Manager – The Way Out Center at The Salvation Army Southern California

Scope of Position

Under the supervision of the Director of Social Services, the Program Manager will be responsible for all administrative, program, and personnel functions along with day‑to‑day operations of The Way Out Center Program.

Education and Work Experience hemi

Bachelor of Science or Arts Degree in social work, psychology, or other related field (preferred)
Center management experience could be considered in lieu of degree
Experience supervising staff and volunteers
Experience working with thealog homene population

Knowledge,

Skills and Abilities

Knowledge of social services, local resources, and referrals as appropriate
Proficient computer and keyboarding skills
Knowledge of Microsoft® Suite and recordkeeping systems
Effective roteiro communication skills, both verbal and written
Observational and interpersonal skills for working with staff, volunteers, participants

Bad; community
Ability to schedule, perform data entry, maintain contract compliance, budgeting, and reporting
De‑asersulation training
Over 21 years of age
Valid State Driver License
Pass a Criminal and Driver Background Check
Peer Support Certification preferred or obtained within 90 days of hire
Proficiency with CMIS/HMIS software (preferred)
Current state food handler’s card, blood borne pathogen, and CPR/First Aid certifications or obtain within 30 days of hire
Experience supervising staff and volunteers (duplicate)
Experience working with homeless demographics (duplicate)

Essential Duties and Responsibilities

Represent The Salvation Army and respect and work within its Christian tenets
Supervise The Way Outایه Center employees, participants, and volunteers
Work a flexible schedule to offset daily workloads or staffing shortfalls; find replacement staff
Supervise all work areas within the office:
- Office Management
- Development and implementation of policies, procedures, systems, and forms
- Case Management
- Records management
- Data collection and statistical reporting
Billing

Train staff on positions, TSA policies/procedures, and continuing education as needed

Assist Director of Social Services with contract compliance, fundraising, grants, budgeting, and program audits

Maintain regular meetings with employees/volunteers to exchange information and discuss program issues

Prepare procedural manuals and policies with guidance from the Director of Social Services

Prepare reports as required by the Director of Social Services

Regularly monitor the accuracy, completeness, and timeliness of all office functions

Serve as a point of contact for information and represent The Way Out Center to the community

Respond to all inquiries within established guidelines; represent TSA at community meetings and events

Provide outreach services outside The Way Out Center to recruit program applicants

Train staff and volunteers in the use of automated systems, word processing software; troubleshoot issues and attend卖 meetings

Supervise the management, retrieval, and destruction of records within established guidelines

Schedule and provide guest transportation to/from appointments, meetings, and employment as needed

Manage appeals of participants terminated from The Way Out Center and make decisions regarding appeals, unless directly involved; if directly involved, determination is made by the Social Services Director

Be on‑call for programming emergencies

Perform The Way Out Center tasks required, including but not limited to:

Oversight of outreach
Intake and placement of new participants
Case management
Emergency Assistance Programs (food, clothing, transportation, etc.)
Life Skills Classes, including demonstration kitchen
Turnover of units
Monthly case reviews for all participants
Random unit checks
Aftercare services
Follow‑up services
Seasonal and special events

Perform other tasks as assigned

Physical Requirements

Sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously
Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Operate a multi‑line telephone
Operate a desktop or laptop computer
Lift up to 30 pounds routinely and PAR 50…


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