Communications Program Manager

Corporate Communications Program Manager

Location:

Spokane, WA , USA

The Corporate Communications Program Manager holds a pivotal role within the organization, overseeing both internal and external communication and outreach programs across diverse stakeholder groups and communication channels. Internally, they craft communication strategies, foster engagement, raise awareness about critical topics and initiatives, and manage crisis communications. Externally, they handle public relations and lead efforts to enhance customer engagement and experience for utility and corporate programs, products, and services.

Additionally, this position actively contributes as a strategic member of project and issues management teams, ensuring alignment across departments, safeguarding brand reputation, mitigating risks, and contributing to organizational success.

• Build and maintain strong relationships with internal stakeholders, executives, partners, and media.
• Develop and implement communication strategies for internal and external audiences.
• Manage communication projects, timelines, budgets, vendors, and performance metrics.
• Monitor communication trends, technologies, and industry developments to inform strategy.
• Provide strategic counsel on communications, earned media, and marketing strategies for Avista’s business lines and initiatives.
• Creates content for a variety of audiences and channels, such as press releases, website content, annual reports, presentations, social media posts, and emails.
• Serves as company spokesperson and contact for media inquiries.

• Bachelor’s degree in communications, marketing, or related field is required.
• Three (3) years of related experience in a communications support role.
• Excellent verbal and written communication skills; demonstrated relationship‑building, collaboration, and influencing skills.
• Sound writing skills and ability to communicate complex topics effectively for multiple audiences.
• Experience with compiling and crafting compelling communication materials and marketing content.
• Demonstrated creative and strategic thinking with a bias for action.
• Ability to suggest new ideas and solutions, solve problems creatively, and develop new approaches to unusual or difficult situations.
• Highly accountable and driven to succeed in a fast‑paced environment.
• Good judgment and interpersonal skills; ability to work with a variety of organizations, management levels, cultures, and personalities.
• Experience delivering thorough, strategic communication programs with a customer focus and understanding of corporate risk management.
• Self‑starter who can identify, evaluate, and execute effective communication programs for complex and sometimes controversial topics.

Position Level 8: $77,595 to $100,486

Hybrid work options are available. The successful candidate will be required to work at our Spokane Washington headquarters at least 3 days per week, including Mondays and Tuesdays, with additional days determined by the manager.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from legal insurance, pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

Employment is contingent upon successful completion of a drug test, background check and motor vehicle records review.

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color,…