Site Manager, Clinical Engineering

Overview

The Site Manager Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop associates, and provides a communication channel between hospital executives and TRIMEDX. The Clinical Engineering Site Manager also directs Joint Commission inspections and ensures that TRIMDEX services are in compliance with regulatory standards.

• Leadership
  :
  • Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
  • Motivate others through praise, recognition, and rewards.
  • Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
  • Coach and mentor technicians and supervisors. Provide feedback on performance and document habits to deliver continuous service excellence.
  • Influence change through recommendations. Guide other professionals based on credibility and technical knowledge.
  • Provide clear direction to ensure collective achievement of goals and objectives.
  • Create an environment of respect, collaboration, and open communication.
  • Identify and support development needs of direct reports and team members, including connecting them to resources to ensure a culture of continuous improvement.
  • Create high levels of employee engagement by understanding organizational and personal drivers and developing action plans that deliver increased engagement.
  • Set clear goals and expectations for teams, monitor performance, and intervene with appropriate action when gaps occur; ensure actions are completed by required deadlines.
• Operations Management
  :
  • Manage service operations functions, such as service contracts and resources. Document demand labor, demand parts, contracts, in-house labor, and in-house parts.
  • Apply policies as guides and use sound judgment in day-to-day activities.
  • Identify root causes of technological or process problems and work with others to resolve them.
  • Manage inventory of shop supplies and the stockroom, including annual inventory.
  • Develop service strategies with a viewpoint toward continuous process improvement and provide metrics to Tri Medx Central Office.
  • Manage Joint Commission inspections and ensure open work orders are prioritized and performance inspections are documented.
  • Provide timely feedback on projects and other requests as assigned.
  • Identify variances to the norm and make decisions about immediate corrective action.
  • Administer MEMP to key performance measures.
  • Manage site KPIs (PMs, WOTs, Alerts and Regulatory).
  • Manage the work order approval process.
  • Support and recommend continuous improvement initiatives and work with leadership to implement corrective actions.
  • Set local strategy to achieve goals within set parameters, policies, or management. Exercise authority to determine local strategies and execute.
  • Champion continuous improvement initiatives and evaluate site-wide metrics root causes; build corrective actions to return to standard. Identify variances and take corrective actions.
  • Define and recommend solutions to issues raised by external customers (System C-suite level) and ensure regular interaction with external customers.
• Account Management & Development
  :
  • Identify and pursue opportunities for business entry within set parameters.
  • Ensure site and budget readiness.
  • Deliver Quarterly Value Reviews (QVRs) and/or system-level reports or meetings.
  • Build relationships across a diverse customer base and collaborate with customers and vendors to develop win-win solutions.
  • Promote opportunities for scope of service expansions and manage long-term technical strategic scope of service expansion.
  • Oversee multiple accounts and/or system-level responsibility; engage with the client locally to understand growth opportunities.
  • Provide information and insight into operational leadership, client services, and key internal stakeholders as appropriate.
• General
  :
  • May be over one site or multiple sites with revenue between $3M and $10M.
  • Financial management with P&L responsibility.
  • Focus on tactical operations while aligning with broader strategic objectives.
  • May include additional time and materials (T&M) sites and/or other small profit and loss sites affiliated with assigned customers or in close geographic proximity.
  • Travel may be required based on customer or business needs.
  • All other duties as assigned.
• General time horizon for tasks and planning
  :
  • Weekly: 10%
  • Monthly: 50%
  • Quarterly: 30%
  • Annually: 10%

• Minimum 5 years’ experience in a clinical engineering or equivalent environment with proven business acumen and ability to develop others.
• Minimum 3 years of people leadership experience. Experience requirements may be waived for graduates of the TRIMEDX Clinical Engineering Leadership Program.
• Ability to manage day-to-day and…