Facilities Manager - and Shelter Programs

Overview

Volunteers of America (VOA) Spokane is a licensed behavioral health organization serving individuals experiencing housing instability. We do not operate traditional clinics. Instead, we deliver services directly in the community through overnight shelters, medical respite programs, supported housing, and other non-traditional service settings.

Our work begins with meeting basic needs such as shelter, clothing, and food, while providing long-term case management, behavioral health, and substance use disorder (SUD) services that support stability and long-term change. Safe, functional facilities are essential to this mission.

The Facilities Manager leads and supports day-to-day facilities, maintenance, and custodial operations across multiple housing and shelter sites. This is a hands-on management role responsible for supervising staff, coordinating maintenance activities, managing vendors, and ensuring facilities are safe, compliant, and well-maintained.

This position works closely with program leadership to prioritize work orders, support housing operations, and respond to urgent facility needs in fast-paced, community-based environments.

This is a full-time position with a minimum of 40 hours per week. Core hours are typically Monday through Friday, 7:30 a.m. to 5:00 p.m., with flexibility required.

The Facilities Manager participates in an after-hours on-call rotation and may be required to work evenings, weekends, holidays, or overnight hours as operational needs arise.

• Supervise and actively participate in daily maintenance, custodial, and grounds operations across housing, shelter, and administrative facilities
• Lead and support Facilities and Maintenance staff, ensuring quality work, safety standards, and timely completion of tasks
• Plan, prioritize, and coordinate work orders across multiple sites using maintenance management systems
• Oversee building systems, including HVAC, plumbing, electrical, fire, and life-safety systems
• Coordinate apartment turns, office moves, program transitions, and event-related facility support
• Manage vendor relationships, inspections, certifications, and regulatory compliance requirements
• Maintain secure key and lock systems and support overall building safety
• Respond to urgent and emergency facility issues during assigned on-call rotations
• Use digital tools and reporting systems to track maintenance activity, inventory, and work completion

• High school diploma or equivalent
• Minimum of 2 years of supervisory or facilities leadership experience
• Valid driver’s license, reliable transportation, and ability to maintain auto insurance
• Ability to successfully pass a criminal background check and driving record review

• 3 or more years of facilities, maintenance, or building operations experience
• Experience with Housing Quality Standards (HQS) and/or REAC inspections
• Experience supporting housing programs, shelters, or community-based services

• Strong organizational and time-management skills
• Ability to manage multiple priorities and respond effectively to urgent needs
• Clear communication with staff, vendors, and program leadership
• Practical problem-solving and sound decision-making under pressure
• Adaptability and comfort working in dynamic, mission-driven environments

• 8 paid holidays plus up to 5 discretionary holidays
• FREE medical, dental, and vision insurance
• FREE life insurance, long-term disability, and enhanced mental health benefits
• Paid sick leave, vacation, and floating holidays
• Optional Aflac plans (accident, critical illness, hospital indemnity)
• 403(b) retirement plan
• Mileage reimbursement
• Ongoing training and professional development
• Eligible employer for Public Service Loan Forgiveness (PSLF)

Facilities operations at VOA Spokane directly support safe housing, staff effectiveness, and participant well-being. If you’re a facilities professional who values hands-on leadership, meaningful work, and being part of a mission-driven organization addressing housing instability, we encourage you to apply.