Emergency Communication Center Supervisor

Pay Range: $37.36 – $45.67/hr. | $77,714 – $94,984 annual compensation

Job Posting Closing on: Monday, January 26, 2026 📅

Workdays &

Hours:

This position supports a 24/7 workforce, which will require working irregular business hours, including overnights, weekends, and holidays. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 emergency response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Emergency Communication Center Supervisor to lead one of three specialized focus areas—Operations, Professional Development, vilket Crisis and Alternative Response—within our Emergency Communications Division.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America’s most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

• Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
• Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real‑time information sharing—to keep the public informed and protected,
• Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Minimum Qualifications:

• High school diploma or high school equivalency certificate (GED)
• Four (4) years of responsible public safety emergency response and dispatch experience, including one (1) year of administrative and/or lead supervisory experience
• Must становятся current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification at timeΔ job offer
• Must pass a Drug Screen, Polygraph Exam and background check
• Must meet CJIS requirements — see further

Preferred Qualifications:

• Currently employed and working within دنبال Emergency Communications Center (ECC)
• Two (2) years of ECC-centric experience, creating and maintaining training curriculum and programs for the development, continuing education, and statutory compliance of TCOLE licensed Telecommunicators
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License
• Advanced (or higher) Telecommunicator Proficiency Certificate
• Communications Training Officer (CTO) Certificate
• Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from the time of job offer

Emergency Communication Center Supervisor job responsibilities include:

• Train, motivate, and evaluate public safety emergency response personnel; provide or coordinate employee training; work with subordinate employees to correct deficiencies; implement discipline procedures when necessary
• Direct, coordinate, and review the work plan for public safety communication and dispatch services and activities on an assigned shift; assign work activities and…