Field Service Technician- Warehouse Operations

Job Title: Field Service Technician - Warehouse Operations

Location: Spokane, Washington

Department: Valicy Casino

Reports To: Lead Service Technician

Status: Non-Exempt

WHO WE ARE: Headquartered in Greenville, North Carolina, with a dedicated game studio in Wilmington, Valicy represents a bold new chapter in gaming innovation. Formerly known as Grover Gaming, the rebrand reflects a renewed commitment to exploring what’s possible in land-based gaming. As a developer and distributor of engaging electronic gaming experiences, the work is guided by clear mission, vision, and values, with a shared focus on being relational, excellent, and innovative.

There’s a FIGHTER mindset behind how things get done, showing up focused, taking ownership, working as a team, and pushing for better outcomes every day. Collaboration, creativity, and long-term partnerships are central. It’s an industry that never stands still, and there’s genuine excitement about building what’s next as we enjoy the journey together.

SUMMARY: The Warehouse Technician is responsible for working with the Warehouse Lead to ensure all projects are completed and providing excellent customer service. This role will help with inventory and repairs as well as shipping and receiving duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understand the company's Mission, Vision, and Values and be an ambassador of MVV.
• Provide positive thoughts and ideas to the team.
• Track, maintain and move inventory of products.
• Handle daily tasks set by the Warehouse Lead.
• Accurately document, ship and track hardware requests, repairs, and replacements.
• Attention to detail in recording and organizing information.
• Having a strong technical knowledge of electronic components, systems, and troubleshooting techniques, diagnosing and repairing issues.
• Proficient in using various diagnostic tools and equipment.
• Pick and return box truck rentals.

• Operate forklift, pallet jack, or handcart to move materials.
• Load and unload games and equipment from delivery trucks
• Stage and properly package games and equipment for delivery
• Perform fundamental game testing before loading games onto delivery trucks
• Deliver games via box truck to casino locations
• Assist with the installation of games in the casino
• Assist with the troubleshooting and repair of games in the casino
• Critical parts delivery to Service Technicians or casino site
• Maintain cleanliness and organization of the warehouse.

• Minimum of 2 years as a Warehouse Specialist/Associate
• Excellent time management skills.
• Problem-Solving and Analytical Skills.
• Valid driver’s license with a clean driving record.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience operating box trucks/route trucks.
• Comfortable with 25% travel time.

The usual work environment is typical of a warehouse. The noise level in the work environment is usually moderate with no material or weather-related hazards except those associated with travel.

The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. While working as a Warehouse Specialist, the employee will be regularly required to sit, see, talk, and hear. The employee will be required to stand, use hands to finger, handle, or feel (including frequent use of manual dexterity for operating tools and equipment), and reach with hands and arms.

The employee will be required to occasionally lift and/or move heavy equipment and product. Specific vision abilities required by this job include close vision, and ability to adjust focus.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not explicitly mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.