Associate Client Manager - Business Insurance, Transportation Practice

Associate Client Manager - Business Insurance, Transportation Practice

Marsh McLennan Agency is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to Transportation clients. This role offers mentorship, training, resources, and development to ensure your success as an MMA professional.

• Work with Transportation customers and carriers to handle incoming service requests.
• Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
• Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
• Update customer information: keep accurate, up-to-date records on customers in our agency management system.
• Upsell & cross-sell: work with colleagues to find and follow-through on opportunities.
• Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
• Follow organization policies and procedures, sales and service standards, and established workflows. Maintain quality control through proper file documentation and confidentiality.

• You’re a client service advocate, passionate about delivering exceptional customer service and support.
• You’re ready to embrace the world of insurance and love your job.
• You’re smart and understand business and people.
• You’re good with people, even on tough days; you enjoy making people happy.
• You’re a team player who maintains positive relationships with colleagues.
• You pay attention to details, meet deadlines, and are accurate when interacting with clients, colleagues, and carriers.
• You love to learn and pursue professional development.
• You can adapt as the industry and client needs change.
• You seek meaningful change and prefer a dynamic environment.
• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

We know there are excellent candidates who might not check all of these boxes. If you are close, we’d be very interested in meeting you.

We offer a competitive compensation package; the base pay is determined by experience, skills, training, location, certifications, and education. The salary range for this position is $40,200-$74,900/year. The role may be eligible for incentives, profit sharing and a benefits package including paid leave, 401K and other wellbeing programs. Decisions are made on a case-by-case basis.

Marsh McLennan is committed to a diverse, inclusive and flexible work environment. If you require accommodation, please let us know by contacting rea

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