IT Systems Engineer

Workforce Classification

Hybrid

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well‑being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The IT Systems Engineer ensures the stability, security, and performance of Kinwell’s technology environment supporting clinical and business operations. This cloud‑first, healthcare‑focused role emphasizes engineering, administration, monitoring, and optimization of modern SaaS and infrastructure platforms.

In this position, the IT Systems Engineer will collaborate with a multidisciplinary IT team to support core systems and front‑line users, applying broad technical knowledge across multiple domains. This role solves moderately complex technical problems, improves system reliability and security, and contributes to continuous improvement of IT services.

The IT Systems Engineer is a hybrid position and will travel to Kinwell clinics in Spokane, Spokane Valley and Pasco as needed to provide onsite support for deployments, upgrades, and high‑impact clinical issues.

• Administer and optimize cloud‑based systems and SaaS platforms across the organization.
• Manage identity and access through Azure Active Directory (Entra ), Okta, and Imprivata.
• Support Epic integrations with identity providers and clinical workflows.
• Administer Microsoft 365 services including Exchange, Teams, SharePoint, One Drive, Entra , Intune, and Defender.
• Support Citrix environments used in clinical and operational workflows.
• Monitor system health, logs, and alerts; respond to incidents and service disruptions.
• Maintain endpoint security and patching using Automox and Microsoft Defender.
• Support connectivity, SD‑WAN, Meraki appliances, and backup‑related systems.
• Contribute to documentation, automation, and process standardization across IT and Help Desk functions.
• Resolve end‑user support requests via Fresh service while minimizing disruption to patient care.
• Provide onsite support for workstation refreshes, printers, and exam‑room technology.
• Identify recurring issues and implement durable fixes through automation, tooling, or process improvement.
• Participate in technical planning, providing input on risk, impact, and cost‑benefit considerations.
• Design and implement secure, reliable system configurations and automations.
• Partner with internal teams and vendors to troubleshoot issues and deploy updates.
• Improve adoption of technology through documentation, training, and user enablement.

• Bachelor’s degree in computer science or related field, or four years of relevant work experience.
• Three years of experience with applicable systems engineering or related experience.
• Strong hands‑on systems administration experience in cloud‑first environments, including modern identity platforms (e.g., Microsoft Entra , Okta), endpoint management solutions (e.g., Intune), enterprise SaaS systems (e.g., Microsoft 365 E5 Suite, Netskope), and cloud‑managed networking platforms (e.g., Cisco Meraki).
• Working knowledge of cloud‑based infrastructure, identity management, endpoint security, and modern SaaS administration within a Microsoft‑centric environment.
• Ability to troubleshoot moderately complex technical issues across systems, applications, and end‑user devices while prioritizing patient care…