Network Operations Center Technician; NOC

Overview

We re seeking a Network Technician II to support and monitor an enterprise SD-WAN network, infrastructure, and critical systems within a highly regulated, high-availability environment. This role is a key part of technical operations, responsible for real-time monitoring, incident management, troubleshooting, and communication to ensure service stability and availability.

The ideal candidate brings strong technical fundamentals across networking, operating systems, and applications, paired with ITIL-based incident management experience and a proactive, collaboration-focused mindset.

• Monitor enterprise SD-WAN, application, and infrastructure systems using tools such as Dynatrace, Splunk, and Solar Winds.
• Perform proactive application and infrastructure monitoring, trend analysis, and alert investigation.
• Log, assess, prioritize, and manage operational incidents following formal ITIL-based Incident Management processes.
• Conduct initial troubleshooting and triage to identify root cause and ensure proper escalation and expedited resolution.
• Coordinate incident resolution efforts, including bridge calls, internal and vendor escalations, and post-incident documentation.
• Create accurate, timely major incident notifications and technical communications for operational and executive audiences.
• Generate and distribute incident, performance, and operational reports according to established standards.
• Maintain and administer NOC/TOC tools, escalation paths, contact lists, and documentation.
• Assist with monitoring system management to ensure accurate reporting and device consistency.
• Support continuous improvement initiatives by identifying opportunities to enhance monitoring, processes, and operational efficiency.
• Assist with training and mentoring junior technical operations staff and serve as a subject matter resource when needed.
• Participate in a 24x7x365 operations environment, including weekends, holidays, and rotating shifts.

Required:

• Associate s degree in Computer Operations, Operations Management, or equivalent technical training or experience.
• 2-4 years of experience in an IT or Technical Operations environment.
• Hands-on experience with operating systems, enterprise applications, Active Directory, and networking technologies.
• Experience working within formal Incident Management frameworks (ITIL).
• Proficiency with Microsoft technologies including Windows Server, Exchange, Word, Excel, and SharePoint.
• Strong written and verbal communication skills with the ability to convey technical information clearly.
• Ability to work independently, manage shifting priorities, and operate effectively in high-pressure environments.

Preferred:

• Bachelor s degree in Business, Project Management, Business Systems, or a related field.
• ITIL Foundation certification.
• Solar Winds or comparable enterprise monitoring platform certification.
• Familiarity with banking or other regulated-industry environments.
• Experience with virtualization technologies such as VMware, Citrix, and Microsoft platforms.
• Demonstrated ability to identify process improvements and drive changes through implementation.
• Self-motivated, adaptable, and energized by solving complex operational problems.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles  Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.