Call Center Technical Support

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

Provide first-level technical support via phone, chat, or email.

Troubleshoot hardware, software, and connectivity issues.

Guide customers through step-by-step solutions.

Document all technical issues and resolutions in the system.

Escalate unresolved issues to higher-level support teams.

Stay updated on product knowledge and technical procedures.

Maintain high customer satisfaction through effective communication.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older.

High school diploma or GED required.

Fluent in English and Spanish.

Basic understanding of computer systems and troubleshooting.

Strong analytical and problem-solving skills.

Excellent communication and customer service abilities.

Previous tech support or IT helpdesk experience is a plus.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage. Supervisors/Managers: ₱120,000 coverage.

• Dental Coverage:
  In-house dental assistance worth ₱5,000, giving you easier access to quality care

Career growth and learning

Allowances for rice, clothing, laundry and meals

Performance and loyalty bonuses

Frequent disinfection, fogging of workplace

Opportunities for growth and promotion

Employee shuttle services

Company retreats and off-site events

Sharpen your social skills while meeting awesome people and making new friends

Plus, more in-office rewards, raffles, recognition gifts, and treats!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities…