Financial Counselor

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune;

in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

SUMMARY STATEMENT & PURPOSE

The Financial Counselor promotes positive customer relationships by providing accurate and timely financial information to current patients and provides general support to the business office post-discharge. The Financial Counselor is the liaison between patients and their insurance companies; often coordinating payments and answering questions from both parties. Coordinates with the facility Business Office, the corporate Central Business Office, Intake/Admissions Department, Utilization Review, and Clinical Team Members.

All employees are expected to be pleasant, respectful, and courteous in all interactions with patients, families, staff, and visitors of the Hospital, as well as being a positive representative of INBH at all times.

• Two years of related customer service experience required, in a healthcare environment desired, or a combination of education, experience and training.
• Knowledge of accounts receivable collection techniques.
• Knowledge of patient financial transactions, Medicare, Medicaid, HMO’s and Private Health Insurance contracts.
• Should be oriented and sensitive to patient needs and aware of the importance of confidentiality of patients and employees.

• Advanced knowledge of Excel preferred.

All functions are essential functions unless otherwise noted. The job functions of this position are not limited to the duties listed below.