Patient Care Coordinator Float; Differential

Overview

Workforce Classification On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve. Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new.

This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

Kinwell is hiring a Float Patient Care Coordinator to support our three clinics in Spokane and Spokane Valley, WA.

The Patient Care Coordinator will manage all aspects of the patient greeting and check-in. As the initial Kinwell representative, this individual will assist with prepping charts for daily appointments, manage the patient’s appointment scheduler, maintain the cleanliness and supplies in the patient reception and waiting area, communicate arrival times to teammates and assist with check-out and follow up duties for patients.

Lastly, this position will provide phone support for Kinwell's Call Center as needed, submit Health Information Management (HIM) requests and manage faxed documents sent to Kinwell. This role qualifies for 10% pay differential for employees in the Float Patient Care Coordinator role. If you transfer to a position dedicated to one clinic, a pay differential will no longer apply.

• Provide coverage for sick and vacation time across our clinics in Spokane and Spokane Valley, Washington.
• Manage patient appointments, coordinate with clinicians, and schedule follow-ups.
• Serve as the first point of contact for patients, answering phones, emails, and managing patient inquiries.
• Ensure accurate patient records, confirming details such as insurance, treatment plans, and next steps.
• Assist patients in navigating the healthcare system, including following treatment plans, referral instructions, and scheduling follow-up procedures.
• Advocate for patient needs and concerns to medical staff and administration.
• Educate patients on available services and resources.
• Work closely with the billing department to ensure proper insurance verification and claims submission.
• Provide patients with cost estimates and answer questions about insurance coverage.
• Assist in resolving any insurance-related issues.
• Maintain accurate and up-to-date patient files, ensuring compliance with HIPAA regulations.
• Provide administrative support to healthcare clinicians and clinical support staff, including document preparation and correspondence.
• Assist in collecting and analyzing patient feedback to improve clinic operations.

• High school diploma or equivalent.
• Ability to reliably travel between our clinics in Spokane and Spokane Valley to cover shifts as needed.
• One year of experience in a healthcare or patient service role or equivalent experience.
• Basic understanding of medical terminology and insurance verification.
• Proficiency in Microsoft Office Suite and Electronic Medical Records (EMR) systems.
• Strong customer service skills.
• Familiarity with HIPAA regulations and medical insurance processes.
• Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.
• Proficient in managing patient schedules and multitasking across platforms.
• Excellent critical thinking, flexibility, problem solving and communication skills (verbal and written).
• Associate degree or certification in healthcare administration, medical billing, or related field. (Preferred)
• Three years of experience…