Iop - Office Coordinator
Job in
Spokane, Spokane County, Washington, 99254, USA
Listing for:
Universal Hospital Services Inc.
Full Time
position
Listed on 2026-01-20
Job specializations:
-
Healthcare
Healthcare Administration, Medical Office, Medical Receptionist
-
Administrative/Clerical
Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 38000 - 60000 USD Yearly
USD
38000.00
60000.00
YEAR
Job Description & How to Apply Below
Position: IOP - OFFICE COORDINATOR
Responsibilities
The Outpatient Office Coordinator (OOC) is primarily responsible for coordinating both the electronic and paper chart needs of a patient from inquiry call to discharge, and helping organize any of the administrative needs of the program. The OOC should have a clear understanding of the levels of services available in the outpatient program and understand the workflow process as it pertains to referrals, admission, insurance authorization, discharge, and census management.
The OOC supports the IOP Program by organizing registration paperwork, admitting & discharging patients into MS4/Midas and establishing new charts, coordinating utilization review needs to pass along to the clinical team, responding to referral sources, and helping managing overall clerical needs of the program.
Minimum Qualifications - At least one (2) years of related experience providing customer service and clerical duties in a medical setting.
- BLS, First Aid, Handle with Care and Verbal De-Escalation certification, provided by INBH.
Preferred Qualifications - Two years working experience in a behavioral health setting.
Qualifications
All functions are essential functions unless otherwise noted.
The job functions of this position are not limited to the duties listed below.
Specific Performance Responsibilities
Manages the workflow of all clerical support needs for an outpatient patient from admit to dischargeCompletes admissions and discharges into MS4 and helps manage the overall program census along with Manager & Director of IOPFollow-up phone calls to patients as needed for scheduling, rescheduling, or other communication about the programAssists with utilization review and billing needs, including but not limited to, verification of insurance, collection of insurance cards, determining needed authorization for services, and passing along information to the clinical team for necessary follow-upHelps welcome patients to the program, tracks daily attendance, and assists as necessary to help improve the patient environment and experienceIdentifies and reports trends for ongoing improvementCollects, enters, and maintains data relevant to patient referral and admission to outpatient programs and generates reports of the data as requestedFiles, assembles new patient charts, collects collateral for charting, and completes clerical needs of both new patient intake process & ongoing care needsOther duties as assigned that assist with the overall workflow and growth of the outpatient program#J-18808-Ljbffr
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