Customer Service Representative Nutrition Services

Description

This position is responsible for monitoring, assessing utilization and compliance and facilitating order processing and timely delivery for medical nutrition and disposable supplies for nutrition patients throughout the entire course of their therapy. This role is vital in monitoring and solving for delivery/service disruption, backorders, recalls, payor audits, financial inquiries and product complaints. This position is responsible for coordinating with care providers and service requirements, including but not limited to working closely with the dietitians, access team, billing department, warehouse, contracted vendors (i.e., courier) and medical supply distributors to ensure home nutrition patients receive compassionate, dignified and excellent care

• Competitive pay
• Best-in-class benefits – full medical, dental and vision coverage from your first day
• 401(k) plan with employer matching & complementary retirement planner
• Generous paid time off for vacation, sick days and holidays
• Tuition reimbursement & student loan forgiveness programs
• Wellness & mental health assistance programs
• Back-up child & elder care to help with care disruptions for your family
• Voluntary benefits, like pet, auto and home insurance, commuter benefits and more!

• Experience in home infusion or home health.
• Customer service experience.
• 1 year of experience in medical office setting.
• Computer experience with Electronic Medical Records, Microsoft Word, and Excel.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Work Location:

Providence Infusion-Pharmacy Services – Spokane Valley, WA 15918. Workplace Type:
On-site. Pay Range: $18.83 - $28.80.

Shift: Day.

Job Schedule:

Full time.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.