PRIME Caseworker

Join to apply for the PRIME Caseworker role at International Rescue Committee
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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non‑governmental organizations (INGO), working in more than 40 countries and 29 U.S. cities to help people survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

• Collaborate closely with the ICM team to identify additional healthcare needs for vulnerable clients.
• Attend team meetings, and partner meetings as assigned.
• Assist clients in navigating healthcare systems, public benefits, educational institutions, and other public service providers which may include scheduling and attending appointments.
• Develop and distribute self‑sufficiency guides tailored to each client based upon self‑sufficiency goals.
• Assist clients with the selection of a public and community resources that may bridge self‑sufficiency gaps and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their providers and scheduling their own appointments.
• Conduct regular outreach to healthcare providers and social service agencies to address barriers to services and identify resources.
• Provide clients with extended orientation on a variety of topics regarding health such as women’s health, specialized treatment for people with physical disabilities, and navigating physical healthcare systems at the local level, navigating public benefits, housing, to include supporting clients in practicing and learning to do this independently.
• Respond to client stability crises, with guidance from supervisor as needed.
• Assist in development of custom Self Sufficiency plans with clients and provide coaching a support to clients as they work to remove and overcome barriers to gain self‑sufficiency.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant training courses and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Follow all policies, procedures, and protocols of the agency.
• Attend and engage in all team meetings, staff meetings, and other relevant meetings and participate fully as a member of the IRC team.
• Attend trainings required of PRIME staff and implement content in work with clients.
• Other duties as assigned.

Position

Reports to:

Health and Wellness Program Manager.

Position Supervises:
Interns and volunteers related to cases.

Internal: other IRC Spokane and Seattle program teams, IRC Spokane Finance and Operations teams, HQ ICM.

External:
Health service providers, social service providers.

• Relevant degree or equivalent professional and/or lived experience specifically in fields of health access, health navigation, public health, social work, social service provision, intensive case management.
• Lived experience as a refugee or immigrant is preferred.
• In lieu of lived experience, experience working with refugees and/or immigrants; cross‑cultural or overseas experience accepted.
• Minimum of 3-5 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi‑cultural environment.
• Self‑starter with excellent problem‑solving skills combined with the proven ability to multi‑task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Professional proficiency in English required,…