Integrated Care Coordinator

* Follows the laws of the State of Washington and the federal government as they pertain to mental health practice.
* Completes all training required by the WAC and RCW’s within the required time frames.
* Attends training to improve clinical skills.
* Adheres to Service Encounter Reporting Instructions (SERI).
* Maintains records in accordance with requirements of law, contractual requirements and agency policy.
* Provides individual, family, and group counseling.
* Practices standards for managed care as it applies to clinical practice.
* Provides person centered care services in a culturally sensitive manner.
* Provides mental health assessments, develops and implements treatment plans, provides case management referral and care coordination with other mental health professionals, allied treatment providers, and other community partners.
* Provides crisis intervention services when needed and stays familiar with crisis policies and procedures.
* Participates as a team member of this Agency by attending staff meetings and actively participating in agency meetings.
* Attends regular supervision with the Integrated Behavioral Healthcare Manager to maintain quality of care; responds to requests from supervisors in a timely manner; uses time effectively; keeps appointments and is at work and meetings on time.
* Encourages and participates in community networking; supports treatment team meetings developed by other agencies; and attends community meetings as requested and approved by supervisors.
* Performs other related duties as required/assigned.
* Provides direction and guidance to individuals, contracted providers, and allied systems to assure alignment with the CSD mission and desired outcomes.
* Stays abreast of hospital daily census and of the reasons for admissions and discharges or lack of movement toward discharge.
* Collaborates with Utilization Review Integrated Care Coordinator regarding continued inpatient stay requests for eligible individuals by reviewing clinical documentation for required Medical Necessity Criteria; through telephonic consultation and record review; offers clinical opinions regarding level of care, duration, and intensity of care when deemed needed.
* Monitors discharge tracking to ensure compliance with first follow-up appointment and treatment status 30 days post discharge for eligible individuals whose behavioral health services are funded with non-Medicaid funds.
* Tracks and monitors applicable inpatient readmissions within sixty (60) days and the reason for such.
* Convenes community care meetings with providers to review and evaluate coordination of care and identify necessary resources to prevent further recidivism.
* Participates in the team meetings for children and adults at the community inpatient psychiatric hospitals.
* Provides oversight, education, and consultation to referring providers and CSD contracted programs that divert adults or children from intensive services to promote maximum utilization.
* Maintains collaborative and collegial working relations with all provider employees, allied system staff, inpatient staff, diversion resource staff, individuals, and their families.
* Builds and maintains strong system working relations within the behavioral health delivery system and with allied service systems.
* Promotes evidence-based practices (EBPs) among the CSD contracted provider agencies and develops evaluative tools to determine if the EBPs are successful for individuals in services.
* Defines effective and efficient referral and communication protocols between the CSD and each contracted agency.
* Encourages the implementation of person-centered services and shares information about newly emerging person-centered models and programs.
* Provides technical assistance to contracted agency staff on a proactive basis by responding to agency requests.
* Participates in annual monitoring of the CSD funded providers.
* Organizes or participates in community or Spokane County Regional Behavioral Health (SCRBH) meetings and committees as appropriate.
* Attends the Statewide Eastern/Western State Hospital Liaison meeting representing the SCRBH (ASO) as the ASO hospital liaison, and to incorporate changes made by the State regarding care coordination of services to individuals assigned to the ASO currently at the State Hospital.
* Develops comprehensive policies and procedures for compliance with state and federal regulations and to facilitate CSD operations as requested by CSD leadership.
* Participates in the CSD licensure certification reviews, state audits, program monitoring, and/or audits, as required by leadership.
* Under the direction of the CSD Director, develops, implements, and oversees new programs and projects as required in the SCRBH (ASO) contract with the HCA and to improve the behavioral health system of care
* Create, develop, and submit regular progress reports on the development of program plans and ongoing program activities to ensure full compliance with statewide…