On-Call; Float Support Staff

Join Our Mission-Driven Team as a Float Support Staff. Make a difference when it matters most. At Volunteers of America (VOA), we work to restore hope, dignity, and a sense of belonging for those facing life’s toughest challenges.

As part of our on-call float team, you’ll support this mission by stepping in when your presence matters most—offering flexibility for your schedule and a meaningful way to make a difference, one shift at a time. In this role, you’ll work in a supportive, community-oriented setting alongside individuals who are facing a variety of life challenges.

Using trauma-informed approaches, you’ll help create a space that fosters dignity, healing, and connection—meeting people where they are and walking with them as they take steps toward greater stability.

Requirements

As a float, you’ll provide essential support during evenings, nights, weekends, and other shifts based on operational needs. Your presence ensures the people we serve continue to receive high-quality care during the most critical times.

Availability & Shift Requirements

• Submit your availability for the upcoming month by the 10th of the current month.

Minimum Monthly Shift Availability

• Two (2) Weekend Shifts per month (Any shift starting on a Saturday or Sunday)
• Two (2) Night Shifts per month (Any shift that includes hours between 9:00 PM and 7:00 AM)
• Two (2) Additional Shifts of your choosing
• Note:
  
  One shift may count for both weekend and night requirements if it falls during both.

What You Can Expect

• Fair and transparent scheduling
• Flexibility to pick up additional shifts beyond submitted availability
• Opportunities for same-day call-in shifts (as needed)
• To be part of a team rooted in compassion, service, and the belief that everyone deserves a chance to reach their full potential

Minimum Requirements

• High School Diploma or GED
• Eligible for Agency Affiliated Counselor (AAC) credential (must apply within 30 days of hire)
• Willingness to obtain the following within 6 months (VOA will provide support):
• CPR/First Aid/Bloodborne Pathogens Certification
• Food Handler's Permit
• Ability to pass a background check and access to reliable transportation
• Must be at least 21 years old