LMSWs - Care Coordination Specialist

Care Coordination Specialist

Location:

Spokane Valley, WA (In-person)

Reports To:

Clinical Director

The Care Coordination Specialist plays a key role in the Collaborative Care Management (CoCM) model within our behavioral health practice. This role serves as the first point of contact for patients referred into behavioral health services. The Specialist is responsible for obtaining patient consent for participation in Collaborative Care, ensuring seamless handoff of referrals to Behavioral Health Care Managers, and supporting the care team by coordinating services that address patients’ behavioral and psychosocial needs.

• Serve as the initial liaison for patients referred to behavioral health services.
• Conduct informed consent discussions with patients, ensuring understanding of the Collaborative Care Model.
• Collect and document patient consents in compliance with organizational and regulatory standards.
• Facilitate warm handoffs and timely referrals to Behavioral Health Care Managers (BHCMs).
• Maintain accurate and thorough documentation in the electronic health record (EHR).
• Coordinate with medical providers, BHCMs, and psychiatric consultants to ensure continuity of care.
• Monitor referral completion and follow up with patients as needed.
• Provide patients with information, resources, and support to improve access to care.
• Participate in care team meetings and communicate relevant updates to the behavioral health team.
• Maintain compliance with HIPAA and ethical standards of professional practice.

• Education:
  
  Masters Degree in Social Work (Non-Clinical; Administrative)
• Licensure (Required): LMSW
• Strong interpersonal and communication skills with the ability to engage patients sensitively and effectively.
• Knowledge of behavioral health and medical systems of care.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work collaboratively in a multidisciplinary team environment.

• Prior experience in care coordination, patient navigation, or case management.
• Familiarity with the Collaborative Care Model (CoCM) and/or integrated behavioral health.
• Experience in oncology, chronic illness, or primary care settings.
• Bilingual (Spanish/English) strongly preferred.

• Full-time, in-person role based in the Spokane Valley, WA area.
• Requires flexibility to support patient schedules and occasional team meetings.