Student Success Technology Manager

About Us

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Job title: Student Success Technology Manager
Job number:
Location: Spokane
Work type: Exempt
Categories: Exempt

Salary Range: $79,566 - $89,945

Starting salary for this position is: $79,566 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges.

• Provide daily operational management and oversight of the CRM and Student Success Tool, including configuration, content development, communication workflows, reporting, and user support.
• Serve as the college’s primary subject matter expert and point of contact for both systems, supporting recruitment, onboarding, advising, retention, and student engagement efforts across the college.
• Build, monitor, and evaluate CRM and Student Success Tool campaigns, messaging, events, applications, and analytics; prepare progress and outcome reports for the VPSA and Cabinet.
• Develop and maintain system queries, data pulls, automated communication rules, and integrations across student information and engagement systems to ensure data accuracy and operational effectiveness.
• Develop and deliver training for faculty and staff on appropriate and effective use of both systems, ensuring consistent adoption and alignment with college processes.
• Establish and maintain strong communication with partners across Student Affairs, instruction, marketing, and district-wide technology teams to ensure coordinated and effective use of student engagement technologies.
• Lead the SFCC implementation team(s) for the CRM and SST and participate in district-wide planning and governance groups.
• Maintain and update system documentation, including user guides, workflows, approval processes, and sustainability plans.
• Map the student lifecycle from inquiry to graduation and identify opportunities to integrate communication touchpoints into the CRM and SST; collaborate with departments to improve tone, quality, and consistency of messaging.
• Monitor system permissions, content updates, and templates; develop and recommend approval processes and governance practices.
• Support change-management strategies and continuous improvement practices to optimize system utilization, data accuracy, and user experience.
• May supervise assigned staff or work study students, ensuring effective operations and adherence to district policies and collective bargaining agreements.
• Model professional decorum, uphold confidentiality standards, and comply with Spokane Colleges policies, procedures, and regulations.
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements.
• Support and advance the Spokane Colleges strategic plan and perform other duties as assigned.

• Bachelor’s degree from an accredited institution or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Two or more years of experience coordinating education programs, projects or activities.
• Experience working with data queries, reporting tools, automated communications, and data integration workflows within CRM or student success platforms.
• Strong interpersonal skills with a demonstrated passion for, commitment to, and success with serving students.
• Ability to communicate effectively both orally and in writing to present and exchange complex academic information with individuals and groups.
• Excellent data-informed, problem-solving, analytical, and decision-making skills.
• Ability to maintain a high level of confidentiality (FERPA) and ethical working practices.
• Ability to establish and maintain cooperative working relationships.
• Effectiveness in project monitoring and reporting.
• Ability to multitask and prioritize work to meet deadlines in a fast-paced environment.
• Demonstrates a strong attention to detail in a project management environment.

• Master’s degree in Education, Communication, Information Systems, or related field.
• Management experience in higher education including experience in supervision of staff.
• Experience using a customer relationship management (CRM) or student success system.
• Experience supervising a large-scale project including performance and project report development, budget oversight, and project evaluation.
• Demonstrated experience of successful development and implementation of large-scale projects (i.e., project management).
• Research and assessment experience.

• Work is performed in a normal office environment with constant interruptions.
• Work is sedentary.
• Frequent use of computers.
• Occasional to frequent change in position from sedentary, standing, stooping and walking.

• Contract 12-month…