Assistant Director, Human Services Programs

The Assistant Director, Human Services Programs provides comprehensive enrollment, academic advising, and student support services for adult and online learners enrolled in Whitworth’s Human Services programs. This role serves as a primary point of contact for prospective and current students, supporting recruitment, admissions, academic progress, and degree completion.

In partnership with the Director of Human Services Programs, the Assistant Director contributes to the continuous improvement of student-centered programs by sharing insights drawn from student interactions, supporting internship coordination, and collaborating with campus partners to ensure a seamless and supportive student experience. This position plays a vital role in advancing Whitworth’s mission by fostering student success, belonging, and persistence.

• Serve as an enrollment coach for prospective students, providing clear, accurate, and compelling information about program offerings, degree requirements, and career pathways.
• Advise prospective students on transfer credit, degree mapping, and admission requirements.
• Evaluate applications for admission and refer recommendations to the appropriate admissions committee.
• Conduct transfer evaluations and preliminary degree planning for prospective students.
• Maintain consistent communication with prospective students to support informed decision-making and enrollment commitment.
• Participate in recruitment initiatives and events, including occasional evening or weekend activities.

• Provide ongoing academic advising for approximately 100 students, including registration planning twice annually and support for petitions, academic interventions, and unique academic requests.
• Monitor student success indicators such as course engagement, academic standing, and degree progress, initiating outreach and support conversations as needed.
• Maintain accurate and timely advising records in student information systems, including updates to anticipated graduation dates and academic plans.
• Evaluate student progress toward degree completion and coordinate graduation applications and degree audits in collaboration with the Registrar’s Office.
• Support internship placements by advising students pursuing experiential learning opportunities and assisting with coordination in partnership with the Director.
• Nominate and evaluate students for internal scholarships and recognitions.
• Participate in undergraduate commencement activities each May.

• Communicate regularly with the Director regarding student feedback, trends, concerns, and opportunities for program enhancement.
• Serve as an intermediary between students, faculty, and staff to support effective communication and problem-solving.
• Discuss student progress, concerns, and appropriate interventions with the Director as needed.
• Contribute content highlighting student achievements and experiences for promotional and communication purposes (e.g., newsletters, social media, featured stories).

• Collaborate with Whitworth Online team members to support the general operations of the school and ensure consistency across programs.
• Attend and participate in regular staff and committee meetings.
• Partner with fellow assistant directors to coordinate admissions processes, registration cycles, orientations, and academic support activities.
• Analyze student enrollment and academic data to support course planning, sequencing, and fiscal projections.
• Coordinate with campus partners including Registrar, Financial Aid, Student Accounts, and Admissions to ensure seamless student services.
• Assist with special events that build student community and belonging, such as celebrations, commencement planning, and photo or publication initiatives.
• Provide input to leadership regarding course scheduling and program needs.

• Assist with special projects and department events.
• Participate in University functions and events.
• Perform other…