Service Business Development Representative; BDC Rep

About Knudtsen

Knudtsen Foothills Lincoln Mazda is seeking a Service BDC to join the Knudtsen team. Knudtsen is a family-owned and operated company that provides the Spokane and Post Falls communities with new and used cars, full-service body shops and service departments, as well as genuine Mazda and Lincoln Parts. At Knudtsen, we strive to be a team and truly value our relationships with each other, our customers, and the community.

Additionally, we have some great benefits:

• Paid health insurance - medical, dental, vision – for employees and dependents
• Life insurance plans
• Paid holidays
• Sick pay
• Paid vacation
• Employee purchase discounts
• 401(K) Retirement Savings Plan (4% Employer Match!)
• Training and education assistance

As a Service Business Development Representative, you would serve as a front-line representative for the Service Department. You would be an integral part of creating valuable, lifelong customer relationships and would directly impact the customer experience at Knudtsen Foothills. Continuing product, process, and service specific training would be provided.

• Assist customers of overflow phone calls for the service desk and schedule appointments if needed.
• Promptly respond to and/or generate service leads with customer history, thus making a quality and timely response to customers via their preferred method of contact. Schedule appointments as necessary.
• Make outbound phone calls to confirm appointments 24 hours before the scheduled appointment, and within 24 hours of a missed appointment to reschedule.
• Call customers after warranty service to ensure customer satisfaction.
• Provide back-up to service Warranty Administrator.

• A team player focused on providing exemplary customer service.
• Self-motivated and hard-working.
• Basic computer skills, working ability of Word, Excel, etc., and ability to learn database management software.
• Proficient oral and written communication skills, and the ability to read and interpret documents.
• Have a valid driver’s license.
• Pass a motor vehicle report and possess a safe driving record.
• Pass a criminal background check, credit check, and drug test. Also subject to random drug testing at the company’s request.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Service BDC may be required to sit and stand for long periods of time.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to reach, stoop, and kneel. Uses hands and fingers to operate a computer, phone, and keyboards. May look at computer screen for long periods of time.

The work environment characteristics described here are fast paced. They often need to meet or exceed goals, handle rejections and objections, and stay updated on the latest products and industry trends. The environment for the Service BDC is generally an office/admin setting in the Service Drive, but time will also be spent in the Service Department.

Knudtsen Auto Group Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.