Member Solutions or ; Call Center - Bilingual

Member Solutions 1 or 2 (Call Center) – Bilingual Preferred

Numerica Credit Union, Spokane Valley, Washington, United States – Full Time

Start Date:

Immediate

Expiry Date: 28 Apr 2026

With the goal of enhancing lives, fulfilling dreams, and building communities, this position is responsible for processing a wide variety of member transactions received through digital delivery channels, while consistently uncovering members’ financial needs and deepening member relationships. Members are delighted in every interaction.

Answers inquiries from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, issuing checks, and other negotiable instruments.

Responds and transacts to members’ inquiries about account operation, service access, usage charges, interest rates, and resolves account discrepancies.

Explains available financial services such as savings and checking accounts, Individual Retirement Accounts, and Certificates of Deposit.

Asks open-ended questions to understand members’ financial needs and makes appropriate recommendations or referrals to specialists.

Provides advanced level troubleshooting on card products and card platform access, and offers expert knowledge for escalated member calls.

Acts as a resource for solutions and answers to Department staff, handling escalated calls and complex member interactions.

Maintains knowledge of BSA regulations and compliance standards, and incorporates CARES Principles—Connect, Ask, Resolve, Elevate, Strengthen—in all interactions.

• Bilingual (Spanish preferred)
• Member Transactions
• Digital Delivery Channels
• Financial Needs Assessment
• Customer Service
• Account Operations
• Troubleshooting
• Compliance (BSA Regulations, CARES Principles)
• Cash Handling and Currency Counting
• Card Products and Negotiable Instruments
• Escalation Handling

Minimum:
High school diploma or GED with at least 2 years of related experience as a teller/service representative or customer service with cash handling.

Preferred:
Relevant training in a credit union, bank, or other financial institution, and previous financial institution contact center experience.

None

Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer. Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for the application/hiring process. If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at  as a result of your disability, you can request reasonable accommodations by calling .