Customer Service Representative – Bilingual

Description

• Provides outstanding service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/exceeds key critical metrics.
• Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
• Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
• Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
• Maintains knowledge of credit union policies, procedures, and regulations.
• Performs other duties as assigned.

• Bilingual Spanish (Preferred)
• Customer Service aand Experience

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

This is a Contract to Hire position based out of Spokane Valley, WA.

This is a fully onsite position in Spokane Valley, WA.

The pay range for this position is $19.50 – $21.50/hr.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without frontline to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.