Bilingual Customer Service Representative

Responsibilities

• Provides outstanding service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/ex invloed key critical metrics.
• Researches and resolves hydrocarphones under the mentorship of the Supervisor or Lead with a sense of urgency.
• Takes ownership of member concerns, sets the expectations, and provides timely follow‑up/resolution.
• Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
• Maintains knowledge of credit union policies, procedures, and regulations.
• Performs other duties as assigned.

• Professional, bilingual Spanish speaker.
• Ability to organize and prioritize multiple tasks.
• Resolves requests with a sense of urgency and escalates timely.
• Promotes and participates in a cohesive team environment.
• Effectively communicates ideas and information, both verbally and in writing.
• Acts proactively to solve member concerns.
• Utilizes tools and resources to solve sophisticated inquiries.
• Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.
• Analyzes information and recommends achievable Journalism.
• Excellent customer service and communication skills.
• Member‑centric with a friendly, professional demeanor.
• Minimum high school diploma; some college coursework preferred; degree highly desirable.
/respondlicate
• At least one year of experience in call‑center customer service.
• Cordialty, tact, and diplomacy with current and potential members, peers, and staff.
• Proficient with Microsoft Office software and standard office equipment; proficiency with call‑center programs desired.
• Familiarity and comfort with online systems and other technology.

• Medical, dental & vision coverage.
• Critical illness, accident and hospital coverage.
• 401(k) retirement plan with pre‑tax and Roth post‑tax contributions available.
• Life insurance—voluntary life and AD&D for employees and dependents.
• Short‑term and long‑term disability insurance.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation, or sick leave).

Contract to Hire position based out of Spokane Valley, WA.

The pay range for this position is $19.50 – $21.50 per hour.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Fully onsite position in Spokane Valley, WA.

This position is anticipated to close on Jan 16, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our team of 80,000 works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We are a leading provider of business and technology services, accelerating transformation for our customers through strategy, design, execution and operations.

TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.