Fan Relations Executive

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At USL Spokane, every employee—regardless of role or responsibility—is expected to lead with and commit to valuing diverse perspectives, experiences, and representation. Equally important is a shared responsibility to minimize environmental impact by pursuing sustainable, thoughtful solutions in our daily work. Success at USL Spokane also requires a spirit of collaboration, mutual respect, and teamwork. These values aren’t optional—they’re essential to who we are.

The Fan Relations Executive is responsible for assisting the ticketing department with sales, renewals, customer service, and ticket reporting for USL Spokane (Spokane Zephyr FC and Spokane Velocity FC). This position will lead the season ticket member benefits and events, and will serve as the primary person responsible for ticketing customer service issues. The Fan Relations Executive will provide exceptional customer service and has a high degree of initiative and problem‑solving ability.

Additionally, this position will be responsible for fostering ongoing positive relationships with corporate sponsors, community partners, season ticket members, and top‑level customer service representatives in all interactions representing USL Spokane.

• Create and execute season ticket member benefits, including an annual review of benefits to enhance the value of membership.
• Manage season ticket renewal process, including oversight and communication through an auto renewal process.
• Lead the ticketing department event programming and planning, collaborating internally.

• Provide exemplary customer service on ticketing questions regarding individual, group, and corporate customers, through online, email, phone calls, box office, and match‑day service.
• Be the point person for conflict resolution for the ticket department for customers.

• Proactively identify and create opportunities for new business through up‑selling opportunities and referrals from existing clients.
• Collaborate with marketing team to create engaging content and campaigns for fans including emails, social, and in‑match elements.
• Manage complimentary ticket requests, which involve processing staff requests, preparing complimentary ticket allotments, and keeping records of the transactions.
• Assist with the relationship and service the ticketing needs of club supporter groups.
• Lead the department in collection of payments for season tickets on payment plans.
• Provide ticketing reports and data to the ticketing department to maximize revenue.
• Build authentic relationships with internal (co‑workers) and external (community members) stakeholders.
• Represent the organization at in‑house facility events and off‑site community events promoting ticket sales and the organization.
• Maintain records of all customers and prospects by utilizing CRM tool and provide ongoing reporting as requested by management.
• Additional responsibilities as assigned.
• This position must be able to work a flexible schedule, including weekends, match nights, and outside events. Hours may include extended days, nights, weekends, and holidays.
• This position must be able to work in the USL Spokane office, ONE Spokane Stadium, and at various community events as needed.

• Assist with client and fan entertainment as needed.
• Assist with promotional execution as needed.
• Assist other departments when necessary.
• Assist with match‑day issues, including the box office, forwarding tickets, and payments.

The startup nature and growth of USL Spokane requires highly skilled employees who can operate in a fast‑paced and frequently changing environment. All positions require an entrepreneurial spirit to identify new solutions, a can‑do attitude with a goal of always finding a way to success, and the ability to thrive in an environment of ambiguity and change. Employees must contribute fully to their own position and more broadly to all areas of business as needed to support…