Manager, Organizational

Jubilant Hollister Stier LLC, Spokane's Largest Manufacturing Company, and well-established member of the business community, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. Jubilant Hollister Stier is a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma.

Jubilant Hollister Stier is a proud member of the Jubilant Pharma family.

Our Promise:
Caring, Sharing, Growing

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions through growth, cost effectiveness and wise investment of resources.

The Organizational Change Manager collaborates closely with project managers, business owners, and functional teams to coordinate and reinforce the activities that enable successful change. This includes stakeholder engagement, communication planning, training alignment, and operational preparation, particularly within a regulated pharmaceutical manufacturing environment where safety, compliance and consistency are foundational.

This role strengthens JHS's ability to adopt new processes, systems, technologies, and operational ways of working across IT, Operations, Engineering, HR, customer‑facing teams, and health & safety functions. It focuses on preparing teams for upcoming changes, reducing uncertainty and disruption, increasing readiness, accelerating speed to proficiency, and ensuring employees understand what is changing, why it matters, and how to operate successfully on day one.

The OCM also contributes to the ongoing improvement of enterprise OCM tools, templates, and processes to increase clarity, consistency, and effectiveness across JHS.

• Design, develop, and deliver OCM strategies and plans for initiatives, programs, and projects ensuring change activities are tailored to the scope, complexity, and impacted teams.
• Conduct change impact assessments to understand how processes, systems, and roles will shift across impacted groups.
• Translate impacts into clear, actionable readiness plans that prepare employees for operational and behavioral changes.
• Identify adoption risks and recommend mitigation strategies that reduce disruption and strengthen readiness and speed to proficiency.

• Identify and engage the stakeholders and teams impacted by upcoming changes, ensuring they understand what to expect and how it affects their work.
• Develop and deliver clear, timely, plain‑language communication materials (emails, leader talking points, FAQs, quick guides).
• Coordinate engagement with sponsors, leaders, and frontline teams to build understanding, encourage adoption, and reinforce key messages throughout the change lifecycle.

• Conduct training needs assessments and collaborate with HR/L&D and functional SMEs to ensure training content aligns with required behavioral and operational changes.
• Design, develop, and deliver training materials when needed, based on project complexity, timeline, and resource availability.
• Support training logistics such as scheduling, communications, coordination with SMEs, and preparing leaders and teams for training activities.
• Equip teams with the resources, tools, and guidance needed to achieve speed to proficiency following go‑live.
• Reinforce learning through post‑go‑live communications, job aids, coaching resources, or refresher sessions as appropriate.

• Build and manage readiness plans that outline who needs to be ready, for what, and by when.
• Measure and monitor team‑level and site‑level readiness, escalating gaps early and adjusting plans where necessary.
• Support go‑live preparation, operational cutover, and stabilization/hypercare activities.

• Collaborate closely with project managers to align…