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Customer Success Mgr./ CSM Customer Service Rep

Customer Experience & Continuous Improvement Lead

Job in Spennymoor, Durham County, DL16, England, UK
Listing for: Sharpsmart UK
Full Time position
Listed on 2026-01-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
A customer-focused company in the UK is seeking a professional to enhance customer experience and continuous improvement activities. The successful candidate will manage NPS survey responses, facilitate customer journey workshops, and directly engage with customers. Strong skills in communication, data analytics, and attention to detail are essential. This position offers the opportunity to work collaboratively across various internal teams and improve customer satisfaction.
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