Store Support, Customer Service Rep

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services
• Interact with customers or vendors as needed
• Direct customers to store departments or merchandise and answer questions on product order status
• Handle cash management or program compliance
• Work cooperatively with other Associates, vendors, and carriers
• Remain detail-oriented and demonstrate time management skills
• Maintain integrity and respond to operational concerns of all associates
• Support key operational responsibilities and store-specific objectives

Requirements are not fully specified in the provided text; candidates should be able to work with minimal supervision, demonstrate high integrity, be detail-oriented, and have time management skills. Roles may require direct customer or vendor interaction and ability to support non-sales operational functions.

Role type and seniority are not clearly defined in the provided information.