Operations Manager

The operations manager leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

• Actively pursue strategic and operational objectives.
• Oversee the management of operational activities.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the production division.
• Work closely with the general manager to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.

• Review, document, and discuss operational outcomes and key measures with general manager.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Continued development of leadership and management skills, as well as production expertise.
• Other tasks/duties as required by employer.

• Minimum 5 years of experience in operations.
• Minimum 3 years management experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Strong communication skills, oral and written.
• Experience in cleaning, restoration, or construction.

• Minimum of high school diploma or equivalent; associate’s degree or bachelor’s degree strongly preferred.
• Current industry certifications