Director, HPCC Operations & Infrastructure Programs

The Position

Director, HPCC Operations & Infrastructure Programs

North Mark Compute & Cloud (NMC²)is backed by dedicated leadership and investment, with a clear mission as it operates at the bleeding edge of technology. Its goal is to scale and enhance the high-performance computing (HPC) and cloud infrastructure that supports its clients' research, production, and delivery, enabling breakthroughs that shape the industries of tomorrow. Its engineers build critical infrastructure to eliminate friction in scientific research, simulations, analysis, and decision-making, accelerating discovery and driving faster innovation.

• Establish, maintain, and continuously improve the HPCC Operations & Infrastructure Program Governance Framework, ensuring alignment with Owner policies, contractual requirements, and regulatory expectations.
• Define and enforce governance standards across all operational programs, including cadence, documentation, decision authority, escalation paths, and auditability.
• Ensure all programs are structured, actively used, and behavior-driving—not static documentation.
• Coordinate and facilitate governance forums, operational reviews, and leadership checkpoints.
• Own the contract governance model for all outsourced operations and infrastructure service providers.
• Track, verify, and report compliance with contractual deliverables, SLAs, KPIs, and performance obligations.
• Ensure service-provider performance is measured objectively, documented rigorously, and communicated transparently.
• Identify performance gaps, risks, and trends; escalate and support corrective action plans as required.
• Serve as a central coordination point between legal, finance, operations, and service providers for contract performance matters.
• Design, maintain, and publish a comprehensive performance management framework for HPCC operations and infrastructure.
• Own KPI definitions, metric integrity, data quality, and reporting standards.
• Develop executive-ready dashboards and scorecards that provide real-time visibility into:
  • Operational performance
  • Contract compliance
  • Risk posture
  • Readiness and resilience
• Ensure metrics drive decision-making, accountability, and continuous improvement—not just reporting.
• Serve as steward of the Owner’s Operations & Infrastructure Playbook, ensuring SOPs, MOPs, EOPs, RACI matrices, site rules, QA/QC logs, and governance artifacts are current, controlled, and accessible.
• Ensure documentation standards are consistently applied across all teams and providers.
• Coordinate readiness reviews, audits, and formal assessments to preserve operational integrity.
• Capture lessons learned and institutionalize improvements into programs and standards.
• Act as the central integration point across HPCC operational and infrastructure domains, including:
  • Mission-Critical MEP Operations and Power Infrastructure
  • White Space and Liquid Cooling Operations
  • EH&S, Physical Security, Asset Management, and Owner SMEs
• Ensure departments operate in alignment, with clear interfaces and no overlap or ambiguity.
• Drive structured communication across departments to maintain clarity, consistency, and shared situational awareness.
• Support commissioning-to-operations and project-to-steady-state transitions through disciplined program controls.
• Analyze operational and performance trends to identify opportunities for program, process, and governance improvement.
• Partner with operational leadership and EH&S to reinforce a culture of safety, discipline, and accountability.
• Help mature the HPCC operating model as the site scales, technologies evolve, and operating conditions change.
• Institutionalize “how we operate” across the organization

• 10+ years of experience in operations, infrastructure programs, facilities governance, or complex industrial environments.
• Demonstrated experience operating within outsourced or hybrid service delivery models.
• Strong understanding of contract governance, SLAs, KPIs, and performance management frameworks.
• Proven ability to operate effectively with executive leadership and present confidently at the senior level.
• Exceptional organizational, analytical, and communication skills.
• Proficiency with CMMS platforms, Smartsheet, Power BI (or equivalent), and structured reporting systems.
• PMP, PgMP, ITIL, or similar certification preferred.