Human Resources Operations Support Specialist

Overview

SWJ Technology specializes in providing engineering, planning, and project management services across various industries. We are currently seeking a Human Resources Operations Support Specialist for a client in the automotive industry, specializing in car manufacturing. This is a long-term Contractor role based in Greer, SC that requires onsite presence. If you’re eager to grow your career and make a meaningful impact on exciting projects, we look forward to your application.

PURPOSE: The HR Service Center Associate is a key member of the HR Service Center team at Plant Spartanburg, providing general administrative support and serving as a primary point of contact for employee inquiries. The role focuses on assisting associates with HR transactions, onboarding, and orientation, while maintaining high service standards and adherence to HR policies.

• Respond to HR-related inquiries via phone, email, internal applications, and in-person interactions.
• Input, track, and manage high volumes of data using SAP, case management systems, and other HR software.
• Provide accurate guidance on HR policies, procedures, and associate programs, escalating to subject matter experts when necessary.
• Handle sensitive and confidential employee information with discretion and professionalism.
• Scan, index, and maintain HR documents in compliance with records management standards.
• Support onboarding and orientation processes for new associates.
• Assist with internal programs such as Service Awards and provide data for reporting purposes.
• Contribute to process improvement initiatives using emerging technologies, automation tools, and data analytics.
• Follow and model company standards, including VPS Principles, Standard Work, 5S, and Safety guidelines.
• Train new HR Service Center staff as needed and support team collaboration.

• BS degree in Business, Human Resources, or related field, or 4+ years of HR work experience.

• Experience managing confidential data and handling difficult or emotional situations.
• Human Resources process experience preferred.
• SAP experience preferred.
• Strong customer service skills and ability to manage conflict.
• Comfortable working in a customer support center environment with frequent phone communication.
• Proficiency in Microsoft Excel, Word, and other basic computer applications.
• Strong attention to detail and ability to maintain confidentiality.
• Willingness to learn new systems and adapt to evolving technical tasks.

• 2+ years in a customer service role.
• 2+ years using and learning various computer software and systems.
• Experience with SAP and HR processes, including I-9 and e-verification.
• Previous experience in a customer support or HR service center environment.
• Spanish/English bilingual strongly preferred

• Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is not limited to sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs.
• Must be able to understand and comply with all relevant safety practices.

• Location:
  
  Spartanburg
• Schedule:
  
  Mon – Thu.: 7:00 AM – 4:00 PM;
  Fri.:7:00 AM – 3:30 PM. Occasional early morning shifts on Wednesdays (starting at 6:00 AM) on a rotating basis.
• Overtime:
  As required

This job description is a high-level overview of general expectations of this position. It is not intended to list every responsibility of the position, nor does it represent an employment contract of any kind.

SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and Project One US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.