Sterile Compounding Specialist

Overview

The Sterile Compounding Specialist (SCS) - Healthcare (focused on the Healthcare [compounding pharmacy] business unit) analyzes technically-oriented product or process-related customer issues. The SCS then provides information (including solutions/resolutions) to individual customers, groups of customers, or the entire industry in written reports, or internal and external presentations. The SCS works closely with the Contec Healthcare Business Managers, Product Managers, the Healthcare Sales Team and Marketing Manager, but also interacts regularly with associates representing various roles and functions inside the Contec organization, including the Regulatory Group.

Externally, the SCS is actively engaged with individual customers and with industry associations such as the American Society of Healthcare Pharmacists (ASHP), the National Home Infusion Association (NHIA), and the Controlled Environment Testing Association (CETA). The position requires the ability to confidently present engaging and informative content to groups of compounding pharmacy professionals.

The SCS is knowledgeable in both products and applications in compounding pharmacies and is also effective in gathering detailed feedback and applications-related knowledge that may be critical to successful use of products, product stewardship, or design of new products.

Contec is an ISO
9001 certified organization. Improvements to product development and business processes and procedures are implemented regularly and the SCS may be asked to contribute effort to the design and implementation of these improvements in a manner consistent with the ISO process.

• Communicates with Business Unit Managers, field Sales Representatives, Product Managers, or Marketing Managers to identify, prioritize, and fulfill customer technical support opportunities.
• Ensures that Contec existing and new products, services, and support materials/activities meet the needs of the customer and applicable regulatory requirements. This support is either as requested, or by proper (functional, manufacturing-friendly, and profitable) modifications. The support materials include items such as literature, Product Data Sheets/Technical Bulletins, Websites/Social Media, presentation materials, video content, or training.
• Contributes to the strengthening of Contec’s position through written articles, webinars, presentations, or other appropriate forms of communications to approved trade journals, technical committees, industry organizations, etc.
• Utilizes market knowledge to assist in the development of new product(s) with appropriate communications to stakeholders in Sales, Product Management, Research and Development, and company leadership.
• Provides appropriate support to new product implementation teams to develop proper tools and training materials. Provides training internally and externally in support of the product launch.
• Upon request, participates in and provides input and expertise to cross-departmental teams tasked with certain technical (i.e., internal facilities, product, or process improvements) and/or business (i.e., customer/supplier relationship and support) matters.
• Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals.
• Others may be assigned.

To be successful in their essential duties, the individual is also expected to have general knowledge of, and stay current in, developments in the following areas:

Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Technical skills may include subject matter expertise in an area or field deemed necessary by the Business Unit Manager or Technical Services Manager.

Situational Adaptability - Readily adapts personal, interpersonal, and leadership behavior.

Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Comprehensive Perspective – Demonstrates knowledge of a wide variety of related industry and market information and has the ability to relate this to company initiatives…