Team Lead, Repo and Recovery

The Team Lead for Specialty Operations will help transition new associates into the department through coaching, supervision, and additional training. This position will also be responsible for producing and reviewing manual letters, researching accounts, processing deceased accounts, and working accounts identified as cease and desist or SCRA. Additionally, the Team Lead will be responsible for working and managing control reports.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists agents in transition from training to a live environment.
• Assists in answering account questions with associates
• Conducts coaching side by sides to identify areas of deficiency or strength.
• Holds knowledge sessions to assure clarity and content of training materials.
• Could fill in for a supervisor temporarily while on PTO.
• Could assist in side by side and coaching opportunities for larger groups within a supervisor’s span of control.
• Works multiple reports through RDN, RMS, and Spectrum.
• Communication with agents/departments when issues are identified to ensure corrections required are completed and that corrective actions defined and maintained.
• Documenting activities, findings, resolutions, etc. to ensure a record of issues is maintained.
• Work directly with repossession vendors and auctions.
• Send and upload appropriate documents and forms.
• Review system codes to ensure reporting accuracy.
• Acts as a backup for letter grading, when needed.
• Other tasks as assigned

• 1+ years of experience applicable to the department
• Demonstrates excellent communication, leadership and coaching abilities
• Proven demonstration of professionalism
• Strong organizational skills
• Must possess the ability to multi-task
• Ability to research and provide summary level notes

This position has no supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full‑time position with a work schedule of Monday‑Friday with some schedule variations as needed.

No travel is expected for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our
Employee Privacy Notice
.