Information Services Assistant - Passports , Headquarters Library

To be considered for this position, applicants must submit a cover letter, application, and resume. Internal candidates must apply online. Submit a cover letter and updated resume by November 20, 2025

POSTING DATE: November 6, 2025
JOB TITLE: Information Services Assistant - Passports, Grade 20
LOCATION: Headquarters Library
DATE AVAILABLE: January 1, 2026
SALARY: $2,668 per month (Includes generous benefits package)

HOURS: 40 hours per week

Week A: S 12:15-5:15;
Mon 11:15-8:15;
Tues OFF;

Wed 8:30-5:45;
Thurs 8:30-5:45;
Fri 9:15-6:15;
Sat OFF

Week B & C: S OFF;
Mon 11:15-8:15;
Tues8:30-5:30;
Wed 8:30-5:30;
Thurs 8:30-5:30;
Fri 8:30-5:30;
Sat OFF

Week D: S OFF;
Mon 11:15-8:15;
Tues 8:30-5:45;

Wed 8:30-5:30;
Thurs 8:30-5:45;
Fri OFF;
Sat 9:15-5:15

Note: Must be flexible to accommodate schedule changes may be asked to work other times)

EDUCATION/

EXPERIENCE:

Bachelor’s degree or equivalent combination of education and experience.
Must pass pre-employment testing.

ESSENTIAL FUNCTIONS:

• Schedule sand successfully executes an equitable number of passport applications based onthe needs of facility.
• Regularlytracks passport applications to ensure they are received by Passport Services.
• Maintainsup to date literature and applications related to passport applications andkeeps up to date with changes as communicated through official passportacceptance agent correspondence.
• Supportspassport facility by attending yearly training and being available forperiodical facility training.
• Maintains confidentiality and abiding by all rules set forward by the Passport Application Resource Guide (PARG).
• Provides superior customer service with information requests, reader’s advisoryquestions, computers, digital devices, and library equipment.
• Collaborates with community partners, patrons, and staff to provide relevant, innovativeassistance and programs for patrons of the Information Services Department.
• Assists with processing, shifting, and weeding of the collection when needed; readsshelves to make sure items are in the correct order on the shelf; assists withlibrary book displays; shelves materials when necessary.
• Handlesfinancial transactions and assists in preparing bank deposits.
• Responsible for maintaining an attractive space in the Information Services department.
• Participates in department meetings, assigned committee meetings, and online discussions.
• Attendsregular training related to adult services and other library work.
• Remains aware of safety and security issues and takes appropriate action as needed;roves the department to maintain awareness of patron needs and security.

KNOWLEDGE &

SKILLS:

• Bachelor’s Degree or equivalent combination of education and experience
• Experience and proficiency with current library technology, including the internet, researchdatabases, productivity software, and communications applications
• Strong interpersonal and customer service skills
• Good time management skills and attention to detail
• Ability to take direction and work independently or in a team environment
• Proven experience in collaborating with others to provide appropriate service and programs for thepublic
• SCPLuses multi-factor authentication for network and program access. Employees maybe required to use their personal device for MFA.
• Driver’s license validin the State of South Carolina with the ability to drive to otherlibraries

The library accepts applications with cover letter and resume when a job position is available. Drug Testing is a partof the library’s hiring process. If you require any accommodations in applying for any position, please do not hesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.